Level 2 and 3 Diploma in Business Support (4475-12/13)

• flyers/posters.
The candidate should understand the components that make up a ‘house style’ in terms of font
type and size, layout and formatting.
Outcome 4 Know the procedures to be followed when producing
documents
1. The candidate should be able to identify the importance of gaining full information in order to
produce documents efficiently, accurately and to deadline across the range identified in
learning outcome 3.2. Reasons in terms of:
• efficiency
• accuracy
• organisation’s reputation.
2. The candidate will need to understand the message conveyed by the standard of the
documents produced.
3. They should be able to describe the importance of accuracy in
• figures
• dates/times
• names
• addresses and contact details
and the possible outcomes if these are not accurate.
Documents may be checked using
• spell check
• grammar check
• proof-reading
• track changes.
4. The candidate needs to state the types of information that are sensitive and the requirements of
Data Protection Act in protecting personal information.
5. They should be able to explain practical procedures to take to keep confidential information
secure, both paper-based and electronic.
6. Types of documents eg:
• messages
• minutes of meetings
• letters
• reports
• memos
• e-mails
• faxes
• newsletters
• posters
• notices.
Candidates will need to be aware of conventional formats as well as house styles required by the
organisation.
7. Both own notes and those of others, using
• first drafts – checking and clarification
• second drafts – proof-reading and approval
• final documents.
70 Level 2 and 3 Diploma in Business Support (4475-12/13)