Level 2 and 3 Diploma in Business Support (4475-12/13)

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Unit number/title Unit number/outcome and assessment criteria refs 202 Principles of providing administrative services 203 Principles of managing information and producing documents 204 Principles of supporting change in a business environment 205 Principles of supporting business events 206 Principles of maintaining stationery stock 207 Principles of working in the public sector 301 Principles of personal responsibilities and how to develop and evaluate own performance at work 210 Level 2 and 3 Diploma in Business Support (4475-12/13) 203 208 210 211 221 225 226 229 201 203 212 213 214 215 216 217 218 219 220 201 227 205 223 224 LO3: 3.1, 3.2, 3.3 LO1: 1.1, 1.3 LO2: 2.1 LO2: 2.3, 2.5 LO1: 1.1, 1.2, 1.3 LO2: 2.3, 2.4 LO1: 1.1 LO2: 2.1, 2.5 LO3: 3.2, 3.3 LO6: 6.1 LO1: 1.1, 1.5 LO1: 1.2, 1.4, 1.7 LO1: 1.3, 1.4 LO1: 1.2, 1.3 LO2: 2.2, 2.3 LO1: 1.1, 1.2 LO2: 2.3 LO1: 1.1 LO2: 2.1, 2.3, 2.5, 2.6 LO1: 1.1 LO2: 2.1, 2.3, 2.5, 2.6 LO1: 1.2 LO2: 2.1, 2.2, 2.4, 2.5 LO1: 1.1, 1.3 LO2: 2.1, 2.2, 2.4, 2.5 LO1: 1.1, 1.2, 1.3 LO1: 1.1 LO1: 1.2, 1.3 LO1: 1.3,1.4, 1.6, 1.7, 1.8 LO2: 2.4 LO1: 1.1 LO2: 2.4 LO3: 3.3 LO1: 1.1, 1.2 LO2: 2.1, 2.2 LO1: 1.2 LO1: 1.1, 1.3 222 LO1: 1.4 LO2: 2.1, 2.2 n/a n/a 301 302 303 306 307 LO1: 1.1, 1.4, 1.5 LO2: 2.3 LO1: 1.1, 1.2, 1.3, 1.6 LO1: 1.4 LO2: 2.1, 2.3 LO6: 6.1 LO1: 1.2 LO2: 2.3
Unit number/title Unit number/outcome and assessment criteria refs 302 Principles of working with and supervising others in a business environment 303 Principles of managing information and producing documents in a business environment 304 Principles of providing and maintaining administrative services 301 302 304 306 309 303 304 312 316 317 318 303 319 320 322 328 329 305 Principles of project management 303 327 306 Principles of contributing to innovation and change 307 Principles of working in the public sector 308 Principles of budgets in a business environment 304 306 326 303 306 308 330 LO2: 2.1, 2.8 LO1: 1.2 LO1: 1.1, 1.4 LO4: 4.1, 4.2 LO2: 2.1, 2.3, 2.6 LO3: 3.2 LO6: 6.1, 6.2 LO1: 1.1 LO2: 2.1 LO3: 3.1 LO4: 4.2 LO5: 5.1, 5.2, 5.4 LO2: 2.1, 2.2 LO2: 2.1, 2.5, 2.6, 2.11 LO1: 1.1, 1.3 LO3: 3.1, 3.2, 3.5, 3.6 LO1: 1.2 LO2: 2.3 LO1: 1.4, 1.5 LO1: 1.1, 1.2, 1.6 LO2: 2.1 LO4: 4.2, 4.3 LO6: 6.1, 6.3 LO1: 1.3, 1.5 LO2: 2.1 LO3: 3.1 LO1: 1.6 LO3: 3.2, 3.3 LO1: 1.2, 1.8, 1.12 LO3: 3.1, 3.2, 3.4 LO4: 4.1 LO6: 6.1 LO3: 3.1, 3.2, 3.4 LO4: 4.1 LO6: 6.1 LO3: 3.1 LO1: 1.1, 1.5, 1.6, 1.7, 1.8 LO2: 2.1, 2.3, 2.5 LO3: 3.2 LO1: 1.1 LO2: 2.4 LO3: 3.3 LO1: 1.1, 1.2 LO2: 2.1, 2.6 LO1: 1.3, 1.4 LO1: 1.3 LO1: 1.3 LO3: 3.1, 3.2 LO1 1.3, 1.4 Level 2 and 3 Diploma in Business Support (4475-12/13) 211
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Level 2 and 3 Diploma in Business S
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Level 2 and 3 Diploma in Business S
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Contents 1 Introduction 5 2 Centre
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1 Introduction This document contai
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Unit accreditation number City & Gu
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2 Centre requirements This section
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3 Course design and delivery 3.1 In
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City & Guilds unit Unit title Asses
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Unit 101 Using the Internet Level:
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Unit 101 Using the Internet Learnin
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Outcome 4 Be able to use browser so
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Unit 102 Using email Learning outco
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Unit 103 Using collaborative techno
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Unit 104 Word processing software L
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Unit 104 Word processing software T
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Unit 105 Spreadsheet software Level
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Unit 105 Spreadsheet software Teach
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Unit 106 Database software Level: 1
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Unit 106 Database software Teaching
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Unit 107 Presentation software Lear
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Outcome 3 Be able to prepare slides
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Unit 108 Desktop publishing softwar
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• Manipulate images and graphic e
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Unit 109 Data management software L
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Unit 201 Principles of personal res
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Outcome 6 Understand the purpose of
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Support in terms of • advice •
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• meeting deadlines and targets
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Unit 202 Principles of providing ad
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Outcome 7 Understand diary manageme
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• franking • weighing • addre
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• documentation requirements •
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• attitude and behaviour • conf
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Unit 203 Principles of managing inf
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• to inform • to explain/educat
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Unit 204 Principles of supporting c
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Unit 204 Principles of supporting c
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Unit 205 Principles of supporting b
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• use of open body language such
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Unit 206 Principles of maintaining
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Unit 207 Principles of working in t
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Outcome 6 Understand how performanc
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4. Explain in terms of complying wi
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Unit 208 Delivery of effective cust
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Unit 208 Delivery of effective cust
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called formal feedback. All staff i
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• show sensitivity to the needs a
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5.6 Codes of Practice - sector code
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Unit 209 Supporting the customer se
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Unit 209 Supporting the customer se
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Written communication is eg letter,
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• understand the problem • iden
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Unit 210 Using email Level: 2 Credi
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Unit 210 Using email Teaching guida
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Unit 212 Word processing software L
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Unit 212 Word processing software T
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Unit 213 Spreadsheet software Level
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Unit 213 Spreadsheet software Teach
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Unit 214 Database software Level: 2
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Unit 214 Database software Teaching
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Unit 215 Presentation software Leve
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Unit 215 Presentation software Teac
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Unit 216 Data management software L
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Unit 216 Data management software T
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Unit 217 Introduction to notice pro
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Outcome 6 understand the concept &
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Unit 217 Introduction to notice pro
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Unit 301 Principles of personal res
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Outcome 5 Understand the types of p
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• professional associations • h
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Outcome 4 Understand how to evaluat
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Unit 302 Principles of working with
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Unit 302 Principles of working with
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• legal requirements • record k
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Unit 304 Principles of providing an
Page 161 and 162: Outcome 7 Understand how to manage
Page 163 and 164: • economy • ease of use • com
Page 165 and 166: • who has access to them • when
Page 167 and 168: Unit 305 Principles of project mana
Page 169 and 170: Unit 305 Principles of project mana
Page 171 and 172: Unit 306 Principles of contributing
Page 173 and 174: Outcome 4 Understand the process of
Page 175 and 176: Unit 307 Principles of working in t
Page 177 and 178: Unit 307 Principles of working in t
Page 179 and 180: from the Treasury via government de
Page 181 and 182: Unit 308 Principles of budgets in a
Page 183 and 184: 3. The candidate should explain: Ti
Page 185 and 186: Unit 309 Principles of customer ser
Page 187 and 188: Negative behaviour on the part of t
Page 189 and 190: 4 Complaints should be viewed in a
Page 191 and 192: 4 There are various types of contra
Page 193 and 194: Unit 310 Developing and improving t
Page 195 and 196: 4 A SWOT analysis considers the str
Page 197 and 198: • Customer charter - is the organ
Page 199 and 200: Unit 311 Word processing software L
Page 201 and 202: • create and amend forms, merge a
Page 203 and 204: Unit 312 Spreadsheet software Learn
Page 205 and 206: • pivot tables and charts • jud
Page 207 and 208: Unit 313 Presentation software Lear
Page 209 and 210: • interactive elements • edit p
Page 211: Unit number/title Unit number/outco
Page 215 and 216: Useful contacts UK learners General
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Level 2 and 3 Diploma in Business Support (4475-12/13)

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