Level 2 and 3 Diploma in Business Support (4475-12/13)

from the Treasury via government departments etc. Through commissioning and competitive
tendering process. Annual budgeting cycles and spending reviews.
2. Explain in terms of duty to spend public money effectively, (ie to comply with legislation) ensure
environmentally- friendly use of resources and to contribute to sustainable economies and
communities. To ensure value for money, to get maximum returns possible in terms of quantity
and quality of services provided. Secure continued funding and work within budget.
3. Planning in a general sense for all services eg need for policy makers to consider alternatives
and options and agree priorities; to ensure those most in need receive the support they need;
that public money is spent as effectively as possible; that services are prioritised; that
economies through effective partnerships and working practices are maximised.
Outcome 5 Understand how public sector organisations work together
and with other organisations
1. Purposes – eg to align and pool resources, share expertise and resources etc., involve services
users in planning and evaluating services, to draw on voluntary support from third sector
organisations. Public-private partnerships to secure additional funding from the private sector.
2. Describe in terms of eg partnerships within the public sector eg between a local authority and a
primary care trust, a strategic health authority, the probation service, the police, the fire and
rescue service, housing associations, job centre plus etc. Public-private partnerships such as
academies.
3. Organisations in the public, private and third (voluntary and community) sector. In terms of eg
nature of the relationship (formal or informal), key financial arrangements (eg is one
organisation commissioning another?), through planning and co-ordinating networks etc.
4. Purpose eg in terms of the benefits of integrated or holistic services that are easier for members
of the public/customers to access (eg one-stop-shops); drawing on the expertise of different
services working together; cost-effective use of resources through shared facilities etc.
Outcome 6 Understand how performance is monitored and measured in
the public sector and the purpose of doing so
1. Explain the purposes of measuring performance eg in terms of ensuring services are delivered
to a quality standard, economically (value for money) and effectively, to identify and remedy
problems etc. Improve performance; to comply with legal and auditing requirements.
2. For example in terms of how the performance is currently measured eg through internally or
externally set targets, performance standards or levels; internal or external audit; inspection;
By organisations eg inspectorates and commissions, (eg Ofsted, the Care Commission).
3. For example in terms of the performance management system eg appraisal system in use in the
chosen public sector organisation.
4. Purpose to ensure high performance across the organisation, to identify training, CPD and
career opportunities for the individual.
5. Evaluation eg information though feedback (qualitative and quantitative) about the effective and
ineffective use of resources, performance of staff; numbers and types of complaints or appeals;
levels of satisfaction with how complaints and appeals are dealt with. Use of this information to
plan future service delivery including possible cessation of services and reprioritisation of
services, and to identify improvements in how services could be delivered.
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