Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
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Outcome 6 underst<strong>and</strong> the concept & key pr<strong>in</strong>ciples of equality &<br />
diversity<br />
• legislation<br />
• Race Relations Act/ Equal Opportunities Act/ Sex Discrim<strong>in</strong>ation Act/ Disability Discrim<strong>in</strong>ation<br />
• Act<br />
• issues<br />
• prejudice/ diversity/ discrim<strong>in</strong>ation, conscious & unconscious acts/ <strong>in</strong>dividual/ perceived <strong>and</strong><br />
• organisational<br />
• <strong>in</strong>dividual responsibilities<br />
• not to discrim<strong>in</strong>ate/ to respect the rights of other <strong>in</strong>dividuals<br />
• organisational responsibilities<br />
• to devise <strong>and</strong> enforce non-discrim<strong>in</strong>atory policies/ to develop a non-discrim<strong>in</strong>atory<br />
• organisational culture/ to evaluate <strong>and</strong> monitor equal opportunities issues<br />
• methods<br />
• promotion of multi-culturalism/ development of anti–oppressive policies/ promotion of<br />
• social justice/ empowerment of <strong>in</strong>dividuals/ provision of tra<strong>in</strong><strong>in</strong>g.<br />
Outcome 8 underst<strong>and</strong> the Freedom of Information Act<br />
• requests<br />
• chargeable, non-chargeable request<br />
• <strong>in</strong>formation<br />
• bus<strong>in</strong>ess, commercially sensitive <strong>in</strong>formation, personal data.<br />
Outcome 9 know how to process <strong>in</strong>com<strong>in</strong>g correspondence<br />
• correspondence<br />
• challenges, representations, appeals, payments.<br />
Outcome 10 underst<strong>and</strong> how to process payments<br />
• security<br />
• Payment Card Industry compliance (PCI).<br />
<strong>13</strong>8 <strong>Level</strong> 2 <strong>and</strong> 3 <strong>Diploma</strong> <strong>in</strong> Bus<strong>in</strong>ess <strong>Support</strong> (<strong>4475</strong>-<strong>12</strong>/<strong>13</strong>)
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