Level 2 and 3 Diploma in Business Support (4475-12/13)

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Unit 212 Word processing software Learning outcomes and assessment criteria Outcome 1 Be able to enter and combine text and other information accurately within word processing documents The learner can: 1 identify what types of information are needed in documents 2 use appropriate techniques to enter text and other information accurately and efficiently 3 select and use appropriate templates for different purposes 4 identify when and how to combine and merge information from other software or other documents 5 select and use a range of editing tools to amend document content 6 combine or merge information within a document from a range of sources 7 store and retrieve document and template files effectively, in line with local guidelines and conventions where available Outcome 2 Be able to create and modify layout and structures for word processing documents The learner can: 1 identify the document requirements for structure and style 2 identify what templates and styles are available and when to use them 3 create and modify columns, tables and forms to organise information 4 select and apply styles to text Outcome 3 Be able to use word processing software tools to format and present documents effectively to meet requirements The learner can: 1 identify how the document should be formatted to aid meaning 2 select and use appropriate techniques to format characters and paragraphs 3 select and use appropriate page and section layouts to present and print documents 4 describe any quality problems with documents 5 check documents meet needs, using IT tools and making corrections as necessary 6 respond appropriately to quality problems with documents so that outcomes meet needs 114 Level 2 and 3 Diploma in Business Support (4475-12/13)
Unit 212 Word processing software Teaching guidance The following guidance is not a prescriptive list of activities; they are suggested areas that a learner could show competence in to achieve this unit. Centres may use some or all these activities or some of their own devising to teach and help learners complete this unit successfully. Outcome 1 Be able to enter and combine text and other information accurately within word processing documents The learner should be able to and understand: • Types of information: • text, numbers, images, other graphic elements (eg lines, borders) • hyperlinks, charts, objects • Keyboard or other input method: • keyboard skills: using the full range of keys, typing accurately and efficiently, keyboard shortcuts • other input methods: voice recognition, touch screen, stylus • Combine information: • insert, size, position, wrap, order, group, link information in a document to another source • mail merge documents and labels • hyperlinks • Templates: • existing templates (eg blank document, fax, letter, web page), create new templates for common documents • Editing tools: • editing tools appropriate to the type of information, for example: select, copy, cut, paste, undo, redo, drag and drop, find, replace, insert, delete, size, crop, position • Store and retrieve: • files (eg create, name, open, save, save as, print, close, find, share) • version control • import/export • file size; folders (eg create, name) Outcome 2 Be able to create and modify layout and structures for word processing documents The learner should be able to and understand: • Requirements for structure and style: • document layout, house style • Tables and forms: • insert and delete cells, rows and columns, adjust row height and column width • add and amend table structure, merge cells, complete forms and tables, insert and modify form fields, convert text to table • merge and split cells, horizontal and vertical text alignment, cell margin, add borders and shading, sort Level 2 and 3 Diploma in Business Support (4475-12/13) 115
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Level 2 and 3 Diploma in Business S
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Level 2 and 3 Diploma in Business S
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Contents 1 Introduction 5 2 Centre
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1 Introduction This document contai
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Unit accreditation number City & Gu
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2 Centre requirements This section
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3 Course design and delivery 3.1 In
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City & Guilds unit Unit title Asses
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Unit 101 Using the Internet Level:
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Unit 101 Using the Internet Learnin
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Outcome 4 Be able to use browser so
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Unit 102 Using email Learning outco
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Unit 103 Using collaborative techno
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Unit 103 Using collaborative techno
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Unit 104 Word processing software L
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Unit 104 Word processing software T
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Unit 105 Spreadsheet software Level
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Unit 105 Spreadsheet software Teach
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Unit 106 Database software Level: 1
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Unit 106 Database software Teaching
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Unit 107 Presentation software Lear
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Outcome 3 Be able to prepare slides
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Unit 108 Desktop publishing softwar
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• Manipulate images and graphic e
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Unit 109 Data management software L
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Unit 201 Principles of personal res
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Outcome 6 Understand the purpose of
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Support in terms of • advice •
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• meeting deadlines and targets
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Unit 202 Principles of providing ad
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Outcome 7 Understand diary manageme
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• franking • weighing • addre
Page 65 and 66: • documentation requirements •
Page 67 and 68: • attitude and behaviour • conf
Page 69 and 70: Unit 203 Principles of managing inf
Page 71 and 72: • to inform • to explain/educat
Page 73 and 74: Unit 204 Principles of supporting c
Page 75 and 76: Unit 204 Principles of supporting c
Page 77 and 78: Unit 205 Principles of supporting b
Page 79 and 80: • use of open body language such
Page 81 and 82: Unit 206 Principles of maintaining
Page 83 and 84: Unit 207 Principles of working in t
Page 85 and 86: Outcome 6 Understand how performanc
Page 87 and 88: 4. Explain in terms of complying wi
Page 89 and 90: Unit 208 Delivery of effective cust
Page 91 and 92: Unit 208 Delivery of effective cust
Page 93 and 94: called formal feedback. All staff i
Page 95 and 96: • show sensitivity to the needs a
Page 97 and 98: 5.6 Codes of Practice - sector code
Page 99 and 100: Unit 209 Supporting the customer se
Page 101 and 102: Unit 209 Supporting the customer se
Page 103 and 104: Written communication is eg letter,
Page 105 and 106: • understand the problem • iden
Page 107 and 108: Unit 210 Using email Level: 2 Credi
Page 109 and 110: Unit 210 Using email Teaching guida
Page 111 and 112: Unit 211 Using collaborative techno
Page 113 and 114: Unit 211 Using collaborative techno
Page 115: Unit 212 Word processing software L
Page 119 and 120: Unit 213 Spreadsheet software Level
Page 121 and 122: Unit 213 Spreadsheet software Teach
Page 123 and 124: Unit 214 Database software Level: 2
Page 125 and 126: Unit 214 Database software Teaching
Page 127 and 128: Unit 215 Presentation software Leve
Page 129 and 130: Unit 215 Presentation software Teac
Page 131 and 132: Unit 216 Data management software L
Page 133 and 134: Unit 216 Data management software T
Page 135 and 136: Unit 217 Introduction to notice pro
Page 137 and 138: Outcome 6 understand the concept &
Page 139 and 140: Unit 217 Introduction to notice pro
Page 141 and 142: Unit 301 Principles of personal res
Page 143 and 144: Outcome 5 Understand the types of p
Page 145 and 146: • professional associations • h
Page 147 and 148: Outcome 4 Understand how to evaluat
Page 149 and 150: Unit 302 Principles of working with
Page 151 and 152: Unit 302 Principles of working with
Page 157 and 158: • legal requirements • record k
Page 159 and 160: Unit 304 Principles of providing an
Page 161 and 162: Outcome 7 Understand how to manage
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Unit 305 Principles of project mana
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Unit 305 Principles of project mana
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Unit 306 Principles of contributing
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Outcome 4 Understand the process of
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Unit 307 Principles of working in t
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Unit 307 Principles of working in t
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from the Treasury via government de
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Unit 308 Principles of budgets in a
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3. The candidate should explain: Ti
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Unit 309 Principles of customer ser
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Negative behaviour on the part of t
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4 Complaints should be viewed in a
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4 There are various types of contra
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Unit 310 Developing and improving t
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4 A SWOT analysis considers the str
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• Customer charter - is the organ
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Unit 311 Word processing software L
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• create and amend forms, merge a
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Unit 312 Spreadsheet software Learn
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• pivot tables and charts • jud
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Unit 313 Presentation software Lear
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• interactive elements • edit p
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Unit number/title Unit number/outco
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Unit number/title Unit number/outco
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Useful contacts UK learners General
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Level 2 and 3 Diploma in Business Support (4475-12/13)

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