Level 2 and 3 Diploma in Business Support (4475-12/13)

• to inform
• to explain/educate
• to persuade
• to entertain
and organised appropriately to meet the purpose.
Information may be presented as, eg
• reports
• oral presentation
• charts, diagrams and graphs
• tables
• brochures, leaflets
• verbally
• notices/display board.
3. Both electronic and paper-based methods. The candidate should be able to describe the
purpose of, eg:
• outguide/absent card
• cross referencing
• file retention policies
• indexing
• document naming
• folders/directory structures.
They should be able to identify different types of media storage devices eg hard drive, CD/DVD,
memory stick, and for archiving, eg microfilming. The candidate needs to be aware of how to
keep data safe from loss or corruption and procedures to be followed for disposal of information.
4. The candidate needs to describe the types of information that are sensitive in terms of both
• individuals, whether customers or employees
• the organisation.
They should explain the implications of what may happen if sensitive information is disclosed and
be aware of the requirements of data protection.
Outcome 3 Understand the purpose of producing documents that are fitfor-purpose
1. In terms of, eg:
• readability
• accuracy
• ease of use
• impact
• organisation’s reputation.
2. Documents may be both internal and external to the organisation and include:
• letters
• memos/emails
• faxes
• reports
• minutes/agendas
• newsletters
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