Level 2 and 3 Diploma in Business Support (4475-12/13)

• franking
• weighing
• addressing
• wrapping
• letter opening.
2. Identification of different postal methods ie standard postal services, special delivery, couriers,
internal circulation and when they would be used.
3. Calculation in terms of
• weight
• size
• cost restrictions
• urgency
• destination.
Outcome 3 Understand how to use different types of office equipment
1. The candidate should be able to identify the features and the guidelines for using common
office equipment, eg:
• computers and printers
• scanners
• photocopiers
• fax machines
• mailroom equipment eg franking machine, weighing machine, addressing/labelling
machine, wrapping and rolling machine, date stamping, sorting bins).
• shredders
• laminators and binding machines
• calculators
• audio equipment.
The candidate should be able to identify the main problems that can occur when using
equipment.
2. Purpose in terms of
• efficient operation
• health and safety
• damage to equipment
• trouble shooting
• invalidating warranties.
3. The routine care of common office equipment and the purpose of leaving it clean and hygienic
in terms of
• other users
• health and safety
• its efficient operation.
Outcome 4 Understand how to keep waste to a minimum in a business
environment
1. Both economically and environmentally.
Level 2 and 3 Diploma in Business Support (4475-12/13) 61