Level 2 and 3 Diploma in Business Support (4475-12/13)

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Unit 311 Word processing software Teaching guidance The following guidance is not a prescriptive list of activities; they are suggested areas that a learner could show competence in to achieve this unit. Centres may use some or all these activities or some of their own devising to teach and help learners complete this unit successfully. Outcome 1 Be able to enter and combine text and other information accurately within word processing documents The learner should be able to and understand: • types of information: • text, numbers, images, other graphic elements (eg lines, borders), hyperlinks, charts, objects • templates: • use existing templates • create, amend and delete templates • combine information: • insert, size, position, wrap, order, group • link information in a document to another source, link information from one type of software to information produced using different software • mail merge documents and labels, merge fields • hyperlinks • store and retrieve: • file properties, protection, password protection • versions, storage and backup locations • file formats, open rtf file in application, save file as text, rtf or html • methods to reduce file size • templates, style sheets • work with multiple documents or users: • version control, audit and track changes, compare and merge documents • document sharing and collaboration • customise interface: • shortcuts, toolbars, menus • default settings • start-up, language Outcome 2 Be able to create and modify appropriate layouts, structures and styles for word processing documents The learner should be able to and understand: • requirements for structure and style: • document layout, house style, branding • tables and forms: • insert and delete cells, rows and columns, adjust row height and column width • add table, complete forms and tables, convert text to table 198 Level 2 and 3 Diploma in Business Support (4475-12/13)
• create and amend forms, merge and split cells, horizontal and vertical text alignment, cell margin, add borders and shading, sort, position, headings, totals; heading rows • embedded spreadsheet data • format columns: • modify column number and width, add column breaks, add columns to whole document and part of a page • styles: • heading styles: apply or change existing styles to a word, line, paragraph or section • define, organise and use new styles • page layout: • paper size and type, change page orientation, margins, header and footer, page and section breaks, page numbering, date and time, columns, adjust page set up for printing or web publishing, facing pages, booklets • document structure: • page breaks, columns, sections, Bookmarks, cross referencing using indexes and contents page, outlines, master and sub-documents Outcome 3 Be able to use word processing software tools and techniques to format and present documents effectively to meet requirements The learner should be able to and understand: • format characters: • size, font style (typeface), colour, bold, underline, italic, superscript, subscript, special characters and symbols, spacing, position • format paragraphs: • alignment, numbering, line spacing, paragraph spacing • indents, tabs, widows and orphans, outline • borders, bullets, shading, sub-numbering • custom styles, style sheet • graphics, objects, text wrap • automate routines: • keyboard shortcuts, autotext, customise menus, macros • check word processed documents: • spell check, grammar check, typeface and size, hyphenation • page layout, margins, line and page breaks, tables • print preview, accuracy, consistency, clarity • language and dictionary settings • cross referencing • quality problems with documents: • will vary according to the content, for example: o text (eg styles, structure, layout) o images (eg size, position, orientation) o numbers (eg decimal points, results of any calculations) o links, cross references, versions Level 2 and 3 Diploma in Business Support (4475-12/13) 199
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Level 2 and 3 Diploma in Business S
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Level 2 and 3 Diploma in Business S
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Contents 1 Introduction 5 2 Centre
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1 Introduction This document contai
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Unit accreditation number City & Gu
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2 Centre requirements This section
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3 Course design and delivery 3.1 In
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City & Guilds unit Unit title Asses
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Unit 101 Using the Internet Level:
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Unit 101 Using the Internet Learnin
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Outcome 4 Be able to use browser so
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Unit 102 Using email Learning outco
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Unit 103 Using collaborative techno
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Unit 104 Word processing software L
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Unit 104 Word processing software T
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Unit 105 Spreadsheet software Level
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Unit 105 Spreadsheet software Teach
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Unit 106 Database software Level: 1
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Unit 106 Database software Teaching
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Unit 107 Presentation software Lear
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Outcome 3 Be able to prepare slides
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Unit 108 Desktop publishing softwar
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• Manipulate images and graphic e
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Unit 109 Data management software L
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Unit 201 Principles of personal res
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Outcome 6 Understand the purpose of
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Support in terms of • advice •
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• meeting deadlines and targets
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Unit 202 Principles of providing ad
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Outcome 7 Understand diary manageme
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• franking • weighing • addre
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• documentation requirements •
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• attitude and behaviour • conf
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Unit 203 Principles of managing inf
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• to inform • to explain/educat
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Unit 204 Principles of supporting c
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Unit 204 Principles of supporting c
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Unit 205 Principles of supporting b
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• use of open body language such
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Unit 206 Principles of maintaining
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Unit 207 Principles of working in t
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Outcome 6 Understand how performanc
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4. Explain in terms of complying wi
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Unit 208 Delivery of effective cust
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Unit 208 Delivery of effective cust
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called formal feedback. All staff i
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• show sensitivity to the needs a
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5.6 Codes of Practice - sector code
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Unit 209 Supporting the customer se
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Unit 209 Supporting the customer se
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Written communication is eg letter,
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• understand the problem • iden
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Unit 210 Using email Level: 2 Credi
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Unit 210 Using email Teaching guida
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Unit 212 Word processing software L
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Unit 212 Word processing software T
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Unit 213 Spreadsheet software Level
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Unit 213 Spreadsheet software Teach
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Unit 214 Database software Level: 2
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Unit 214 Database software Teaching
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Unit 215 Presentation software Leve
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Unit 215 Presentation software Teac
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Unit 216 Data management software L
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Unit 216 Data management software T
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Unit 217 Introduction to notice pro
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Outcome 6 understand the concept &
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Unit 217 Introduction to notice pro
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Unit 301 Principles of personal res
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Outcome 5 Understand the types of p
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• professional associations • h
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Outcome 4 Understand how to evaluat
Page 149 and 150: Unit 302 Principles of working with
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Page 153 and 154: Unit 303 Principles of managing inf
Page 155 and 156: Unit 303 Principles of managing inf
Page 157 and 158: • legal requirements • record k
Page 159 and 160: Unit 304 Principles of providing an
Page 161 and 162: Outcome 7 Understand how to manage
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Page 165 and 166: • who has access to them • when
Page 167 and 168: Unit 305 Principles of project mana
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Page 171 and 172: Unit 306 Principles of contributing
Page 173 and 174: Outcome 4 Understand the process of
Page 175 and 176: Unit 307 Principles of working in t
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Page 179 and 180: from the Treasury via government de
Page 181 and 182: Unit 308 Principles of budgets in a
Page 183 and 184: 3. The candidate should explain: Ti
Page 185 and 186: Unit 309 Principles of customer ser
Page 187 and 188: Negative behaviour on the part of t
Page 189 and 190: 4 Complaints should be viewed in a
Page 191 and 192: 4 There are various types of contra
Page 193 and 194: Unit 310 Developing and improving t
Page 195 and 196: 4 A SWOT analysis considers the str
Page 197 and 198: • Customer charter - is the organ
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Page 203 and 204: Unit 312 Spreadsheet software Learn
Page 205 and 206: • pivot tables and charts • jud
Page 207 and 208: Unit 313 Presentation software Lear
Page 209 and 210: • interactive elements • edit p
Page 211 and 212: Unit number/title Unit number/outco
Page 213 and 214: Unit number/title Unit number/outco
Page 215 and 216: Useful contacts UK learners General
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Level 2 and 3 Diploma in Business Support (4475-12/13)

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