Level 2 and 3 Diploma in Business Support (4475-12/13)

Unit 203 Principles of managing information and
producing documents
Notes for guidance
Outcome 1 Understand the purpose of information technology in a
business environment
1. The use of, eg:
• word processing
• spreadsheets
• databases
• internet/email
• presentation software.
2. Benefits in terms of
• speed
• access
• quality
• editing
• collaborative working
• security.
Outcome 2 Understand how to manage electronic and paper based
information
1. Agreeing objectives and deadlines in terms of, eg:
• detail required
• end use of information
• available time
• available resources.
The candidate should explain the importance of gaining full information in order to carry out
research efficiently, accurately and to deadline. They should also be aware of possible legal
restrictions on use of information.
2. Research by both electronic, eg:
• internet/intranet
• CDs/DVDs
• microfiche
and using paper-based methods, eg:
• libraries
• journals/periodicals
• files.
The candidate should be able to identify the principal filing classification systems, understand
their use and the advantages and disadvantages of each. The classification systems include:
alphabetical, numerical, alpha-numerical, subject, geographical and chronological.
Information may be presented for different purposes, eg
68 Level 2 and 3 Diploma in Business Support (4475-12/13)