Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Unit 302 Pr<strong>in</strong>ciples of work<strong>in</strong>g with <strong>and</strong> supervis<strong>in</strong>g<br />
others <strong>in</strong> a bus<strong>in</strong>ess environment<br />
Learn<strong>in</strong>g outcomes <strong>and</strong> assessment criteria<br />
Outcome 1 Underst<strong>and</strong> the purpose of work<strong>in</strong>g with others <strong>in</strong> a team<br />
The learner can:<br />
1. describe how team work<strong>in</strong>g can help to achieve goals <strong>and</strong> objectives<br />
2. expla<strong>in</strong> the purpose of shar<strong>in</strong>g work goals <strong>and</strong> plans when work<strong>in</strong>g <strong>in</strong> a team.<br />
Outcome 2 Underst<strong>and</strong> how to behave <strong>in</strong> a way that supports positive<br />
work<strong>in</strong>g with others<br />
The learner can:<br />
1. expla<strong>in</strong> the purpose of agree<strong>in</strong>g <strong>and</strong> sett<strong>in</strong>g st<strong>and</strong>ards for own work <strong>and</strong> the work of a team<br />
2. identify how to allocate work to a team so the best use is made of strengths <strong>and</strong> abilities<br />
3. expla<strong>in</strong> the purpose of treat<strong>in</strong>g others with honesty <strong>and</strong> consideration.<br />
Outcome 3 Underst<strong>and</strong> the purpose <strong>and</strong> methods of communicat<strong>in</strong>g<br />
effectively with others <strong>in</strong> a team<br />
The learner can:<br />
1. expla<strong>in</strong> the purpose of effective communication with other people <strong>in</strong> a team<br />
2. compare different methods of communication with<strong>in</strong> <strong>and</strong> to teams <strong>and</strong> when to use them<br />
3. expla<strong>in</strong> the purpose of encourag<strong>in</strong>g contributions from others.<br />
Outcome 4 Underst<strong>and</strong> how to assess own work <strong>and</strong> the work of a team<br />
The learner can:<br />
1. expla<strong>in</strong> the purpose of assess<strong>in</strong>g own work <strong>and</strong> the work of a team<br />
2. describe ways of assess<strong>in</strong>g own work <strong>and</strong> the work of a team<br />
3. expla<strong>in</strong> the purpose of giv<strong>in</strong>g <strong>and</strong> receiv<strong>in</strong>g constructive feedback<br />
4. describe ways of giv<strong>in</strong>g <strong>and</strong> receiv<strong>in</strong>g constructive feedback.<br />
148 <strong>Level</strong> 2 <strong>and</strong> 3 <strong>Diploma</strong> <strong>in</strong> Bus<strong>in</strong>ess <strong>Support</strong> (<strong>4475</strong>-<strong>12</strong>/<strong>13</strong>)
Change language