Level 2 and 3 Diploma in Business Support (4475-12/13)

The candidate should explain the importance of gaining full information in order to carry out
research efficiently, accurately and to deadline.
2. Sources of information:
• paper-based
• electronic
• people.
The candidate should be able to explain how to use search terms/key words and indices to
search for relevant information and how to keep a list of sources and check it is, eg
• accurate
• reliable/credible
• current
• factual and not over-biased.
They should be able to bookmark information in order to find it again easily.
3. The candidate should be aware of the restrictions on use of intellectual property under the
Copyright, Designs and Patents Act.
Outcome 3 Understand how to organise, report and evaluate the
relevance of information
1. The candidate needs to consider the purpose of the information being reported, eg:
• to inform
• to explain/educate
• to persuade
• to entertain.
Information may be reported as, eg:
• reports
• oral presentation
• charts, diagrams and graphs
• tables
• brochures, leaflets
• verbally
• notices/display board.
2. The candidate needs to be able to evaluate material in terms of:
• facts/truthfulness
• reliability/credibility
• age/currency
• opinion/bias
• validity of source.
Outcome 4 Understand how to store information
1. Both electronically and using paper-based methods.
The candidate should be able to explain the principal filing classification systems, understand
their use and the advantages and disadvantages of each. The classification systems include:
alphabetical, numerical, alpha-numerical, subject, geographical and chronological.
They will need to be aware of conventions for grouping and naming electronic files for easy
retrieval and how to protect them against unauthorised access.
They will need to consider purposes in terms of
154 Level 2 and 3 Diploma in Business Support (4475-12/13)