Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
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Appendix 2 Sources of general <strong>in</strong>formation<br />
The follow<strong>in</strong>g documents conta<strong>in</strong> essential <strong>in</strong>formation for centres deliver<strong>in</strong>g City & Guilds<br />
qualifications. They should be referred to <strong>in</strong> conjunction with this h<strong>and</strong>book. To download the<br />
documents <strong>and</strong> to f<strong>in</strong>d other useful documents, go to the Centres <strong>and</strong> Tra<strong>in</strong><strong>in</strong>g Providers<br />
homepage on www.city<strong>and</strong>guilds.com.<br />
Centre Manual - <strong>Support</strong><strong>in</strong>g Customer Excellence conta<strong>in</strong>s detailed <strong>in</strong>formation about the<br />
processes which must be followed <strong>and</strong> requirements which must be met for a centre to achieve<br />
‘approved centre’ status, or to offer a particular qualification, as well as updates <strong>and</strong> good practice<br />
exemplars for City & Guilds assessment <strong>and</strong> policy issues. Specifically, the document <strong>in</strong>cludes<br />
sections on:<br />
• The centre <strong>and</strong> qualification approval process<br />
• Assessment, <strong>in</strong>ternal quality assurance <strong>and</strong> exam<strong>in</strong>ation roles at the centre<br />
• Registration <strong>and</strong> certification of c<strong>and</strong>idates<br />
• Non-compliance<br />
• Compla<strong>in</strong>ts <strong>and</strong> appeals<br />
• Equal opportunities<br />
• Data protection<br />
• Management systems<br />
• Ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g records<br />
• Assessment<br />
• Internal quality assurance<br />
• External quality assurance.<br />
Our Quality Assurance Requirements encompasses all of the relevant requirements of key<br />
regulatory documents such as:<br />
• Regulatory Arrangements for the Qualifications <strong>and</strong> Credit Framework (2008)<br />
• SQA Award<strong>in</strong>g Body Criteria (2007)<br />
• NVQ Code of Practice (2006)<br />
<strong>and</strong> sets out the criteria that centres should adhere to pre <strong>and</strong> post centre <strong>and</strong> qualification<br />
approval.<br />
Access to Assessment & Qualifications provides full details of the arrangements that may be<br />
made to facilitate access to assessments <strong>and</strong> qualifications for c<strong>and</strong>idates who are eligible for<br />
adjustments <strong>in</strong> assessment.<br />
The centre homepage section of the City & Guilds website also conta<strong>in</strong>s useful <strong>in</strong>formation such<br />
on such th<strong>in</strong>gs as:<br />
• Walled Garden: how to register <strong>and</strong> certificate c<strong>and</strong>idates on l<strong>in</strong>e<br />
• Qualifications <strong>and</strong> Credit Framework (QCF): general guidance about the QCF <strong>and</strong> how<br />
qualifications will change, as well as <strong>in</strong>formation on the IT systems needed <strong>and</strong> FAQs<br />
• Events: dates <strong>and</strong> <strong>in</strong>formation on the latest Centre events<br />
• Onl<strong>in</strong>e assessment: how to register for e-assessments.<br />
2<strong>12</strong> <strong>Level</strong> 2 <strong>and</strong> 3 <strong>Diploma</strong> <strong>in</strong> Bus<strong>in</strong>ess <strong>Support</strong> (<strong>4475</strong>-<strong>12</strong>/<strong>13</strong>)
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