Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
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• use of open body language such as: eye contact, facial expression, appropriate tone of<br />
voice, listen to delegates, good posture.<br />
Outcome 3 Underst<strong>and</strong> how to deal with problems encountered when<br />
support<strong>in</strong>g a bus<strong>in</strong>ess event<br />
1. Types of problems eg:<br />
• venue not be<strong>in</strong>g available<br />
• venue not be<strong>in</strong>g adequate for event,<br />
• speakers fail<strong>in</strong>g to arrive<br />
• refreshments late, or not up to st<strong>and</strong>ard<br />
• failure of equipment<br />
• heat<strong>in</strong>g problems<br />
• delegate packs/materials do not arrive<br />
• delegates do not arrive<br />
• accommodation/transport problems.<br />
2. Ways of deal<strong>in</strong>g with problems eg:<br />
• personal plann<strong>in</strong>g eg spare packs, back up equipment, contact list<br />
• negotiation eg with venue staff<br />
• flexibility <strong>in</strong> deal<strong>in</strong>g with problems.<br />
<strong>Level</strong> 2 <strong>and</strong> 3 <strong>Diploma</strong> <strong>in</strong> Bus<strong>in</strong>ess <strong>Support</strong> (<strong>4475</strong>-<strong>12</strong>/<strong>13</strong>) 77
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