Level 2 and 3 Diploma in Business Support (4475-12/13)

Unit 216 Data management software
Level: 2
Credit value: 3
UAN: J/502/4559
Unit aim
This is the ability to use a software application designed to store and retrieve data needed for a
variety of business functions. It also includes an understanding of the features and facilities of the
software and the purpose for which the data is stored.
On completion of this unit a candidate should be able to select and use intermediate data
management software tools and techniques to:
• enter information into data management systems that is at times non-routine or unfamiliar;
• retrieve information using multiple selection criteria; and
• produce customised reports from the system.
The data management system tools, functions and techniques will be described as ‘intermediate’
because:
• the software tools and functions involved will at times be non-routine or unfamiliar; and
• the choice and use of input, manipulation and output techniques will need to take account of a
number of factors or elements.
Examples of context: Setting up a new query to interrogate a CRM system and output selected
records to another application
Learning outcomes
There are two learning outcomes to this unit. The learner will:
1. Be able to enter, edit and maintain data records in a data management system
2. Be able to retrieve and display data records to meet requirements
Guided learning hours
It is recommended that 20 hours should be allocated for this unit, although patterns of delivery are
likely to vary.
Details of the relationship between the unit and relevant national occupational standards
This unit is linked to the Level 2 IT User NOS devised by e-Skills UK.
Support of the unit by a sector or other appropriate body
This unit was developed by e-Skills UK.
Assessment
This unit will be assessed as specified in the e-Skills IT User Assessment Strategy 2009.
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