Level 2 and 3 Diploma in Business Support (4475-12/13)

• professional associations
• health and safety officers
The candidate will need to explain the purpose and function in terms of
• advice
• information
• legal assistance
• financial help.
5. The candidate will need to explain how employers and employees ensure equality and diversity
in practice by
• complying with discrimination legislation
• creating equal opportunities/diversity policies
• using Equal Opportunities Commission’s guidelines.
6. Elements that create 'diversity' are gender, age, background, culture, ethnicity, disability,
religion, sexual orientation, personality and work style. Candidates will need to explain how
these differences can be of benefit to an organisation, eg:
• workforce reflects the public community it is dealing with.
• employees feel valued and respected and perform better.
• recognition of the needs and preferences of a wider sector of the public.
• wider pool of skilled talent to choose from.
• lower staff costs/turnover.
Outcome 2 Understand the purpose of health, safety and security
procedures in a business environment
1. Responsibilities of both employer and employee in
• complying with health and safety legislation (as in learning outcome 1)
• risk assessment
• appointing and knowing the role and duties of a first-aider or appointed person
• maintaining environmental issues such as heating, lighting, ergonomics, ventilation, décor
• having and complying with emergency and evacuation procedures
• maintaining the security and confidentiality of data stock and personnel
• health and safety training.
2. Purpose of procedures covering:
• the use of safe working methods and equipment
• the safe use of hazardous substances
• what to do in the event of an emergency
• accident reporting / first aid
• security regarding data, stock and personnel
• reporting of hazards/risk assessment.
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