Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
Level 2 and 3 Diploma in Business Support (4475-12/13)
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Unit 204 Pr<strong>in</strong>ciples of support<strong>in</strong>g change <strong>in</strong> a bus<strong>in</strong>ess<br />
environment<br />
Notes for guidance<br />
Outcome 1 Underst<strong>and</strong> why change happens <strong>in</strong> a bus<strong>in</strong>ess environment<br />
1. Reasons for change ie: mergers, acquir<strong>in</strong>g new companies, new ownership, loss of revenue,<br />
changes <strong>in</strong> legislation, ris<strong>in</strong>g costs, new strategies, sales review, new technology,<br />
economic/political changes, relocation, <strong>in</strong>troduction of new products/services, changes <strong>in</strong><br />
legislation, changes <strong>in</strong> procedures/systems.<br />
Outcome 2 Underst<strong>and</strong> the purpose of support<strong>in</strong>g change <strong>in</strong> a bus<strong>in</strong>ess<br />
environment<br />
1. Reasons for review<strong>in</strong>g work<strong>in</strong>g methods <strong>in</strong>clud<strong>in</strong>g those <strong>in</strong> learn<strong>in</strong>g outcome1.1. Reasons for<br />
review<strong>in</strong>g product or services could <strong>in</strong>clude loss of sales, new technology, new competitors,<br />
chang<strong>in</strong>g markets, economic factors, customer feedback, <strong>in</strong>crease profitability, cont<strong>in</strong>uous<br />
improvement, meet<strong>in</strong>g legislative requirements.<br />
2. Successful change needs motivated people, types of support eg recognition of success, support<br />
of colleagues/team, assessment of tra<strong>in</strong><strong>in</strong>g needs, effective communication, stress<br />
management, <strong>in</strong>volvement with changes, f<strong>in</strong>ancial eg location costs.<br />
3. Benefits eg roles/objectives identified, reasons for change identified <strong>and</strong> agreed, effective<br />
communication <strong>and</strong> feedback, mixture of skills <strong>and</strong> experience, more ideas, mutual support,<br />
br<strong>in</strong>gs new talent.<br />
Outcome 3 Underst<strong>and</strong> how to respond to change <strong>in</strong> a bus<strong>in</strong>ess<br />
environment<br />
1. Purpose of respond<strong>in</strong>g positive to change ie reduces workplace stress, effective<br />
communication, <strong>in</strong>creases motivation <strong>and</strong> <strong>in</strong>volvement with change, opportunity to ga<strong>in</strong> new<br />
skills/promotion, encourage new challenges which builds confidence.<br />
2. The c<strong>and</strong>idate should identify positive behaviour, eg<br />
• contribut<strong>in</strong>g ideas<br />
• communicat<strong>in</strong>g problems<br />
• support<strong>in</strong>g decisions for improvement<br />
• support<strong>in</strong>g others<br />
• request<strong>in</strong>g support where appropriate<br />
• see<strong>in</strong>g change as new challenges<br />
• embrac<strong>in</strong>g the opportunities it may br<strong>in</strong>g<br />
• tak<strong>in</strong>g up opportunities for personal development <strong>and</strong> promotion.<br />
<strong>Level</strong> 2 <strong>and</strong> 3 <strong>Diploma</strong> <strong>in</strong> Bus<strong>in</strong>ess <strong>Support</strong> (<strong>4475</strong>-<strong>12</strong>/<strong>13</strong>) 73
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