Level 2 and 3 Diploma in Business Support (4475-12/13)

2. Types and causes of waste, in both
• consumables
• time
• energy.
3. Practical methods of reducing waste, eg:
• proof-reading
• not printing emails
• reusing paper for scrap pads/envelopes for internal mail
• making test copies before photocopying
• reuse folders
• replace lids on marker pens/correcting fluid
• correct storage of consumables to prevent spoilage
• solar/rechargeable batteries for equipment
• recycling
• over ordering
• efficient use of time.
Outcome 5 Know how to make arrangements for meetings
1. The candidate should be able to identify different types of meetings and their main features
both formal and informal eg Annual General Meeting, Board Meeting, departmental meetings,
management meetings, committee meetings, team and progress meetings. Different features of
both formal and informal meetings, in terms of:
• Regulations, eg frequency, period of notice, validity, voting
• Documentation required, eg notice, agenda, notes/minutes, attendance register
• Personnel involved, eg Chair, treasurer, secretary
2. Information in terms of
• date, time and duration
• venue
• delegates
• catering and accommodation
• equipment required special requirements.
3. Duties and responsibilities involved in organising a meeting (before, during and after) to include
• preparing the documentation eg notice, agenda, Chairperson’s agenda and minutes
• personnel involved and their duties, eg chairperson, secretary, treasurer.
Outcome 6 Understand procedures for organising travel and
accommodation arrangements
1. The candidate will need to know the information required and why, in order to arrange travel
and accommodation, eg:
• details of the people travelling
• destination start/finish
• required arrival/departure times
• class of travel/accommodation
• onward travel arrangements
62 Level 2 and 3 Diploma in Business Support (4475-12/13)