White Guide and Orange Guide Formatting Project - Pfizer

Orange Guide – Chapter 11: Patient Assistance Programs
There are several programs that fall under the Pfizer Helpful Answers umbrella. When calling the PHA
toll free number (1-866-706-2400) or by visiting the PHA website (www.PHAHelps.com), patients or
their advocates will be directed to the PHA program that might best meet their needs. Also, if Pfizer
learns that patients are taking a medicine not made by Pfizer, the patients will be referred to other
industry resources that might be able to help.
Additionally, some of the medicines sold by Pfizer are manufactured by partner organizations. Patient
assistance programs for these medicines are often run by the product manufacturer, not Pfizer.
Patients who call Pfizer looking for assistance with medicines in this category will be referred to the
appropriate partner PAP. Information on these programs can also be found on the Pfizer Helpful
Answers® website.
Industry-Sponsored Programs
Pfizer also participates in industry-sponsored programs. Together Rx Access®, sponsored by several
leading pharmaceutical companies including Pfizer, provides savings on brand-name prescription
products and generics. In addition, the Partnership for Prescription Assistance offers a single point of
access to more than 475 patient assistance programs and links patients to Pfizer through Pfizer Helpful
Answers®.
Patient Assistance Program Compliance Requirements
A PAP:
May not make assistance determinations with regard to any provider, practitioner, supplier,
or insurance plan used by the applicant;
Should assess applicants on a first-come, first-serve basis;
Should not exhibit any characteristics of a marketing program or in any way promote Pfizer
products; and
Should have written formal guidelines establishing the criteria for assistance eligibility and
the policies and procedures for administration of the programs.
197
Rev. 09/12
Page 4 of 10