White Guide and Orange Guide Formatting Project - Pfizer

Adverse Events
Orange Guide – Chapter 16: Consumer and Employee Interactions
Follow Pfizer’s policies on the reporting of adverse events. If a consumer shares information about an
adverse event at an educational speaker program, you must report it within one business day by phone
(800-438-1985) to the Safety and Risk Management group (SRM). If the consumer will provide it to
you, forward his or her name and contact information along with the event to SRM. Refrain from
engaging in a detailed discussion with a consumer about an adverse event he or she has experienced.
Simply report to SRM a general description of the event and contact information for the consumer if
you are able to obtain it. For further information about handling suspected adverse events, visit the
PfieldNet Compliance page at http://PfieldNet.pfizer.com/Compliance and select “Handling Reports of
Suspected Adverse Events,” listed under Stay In Compliance.
Providing Copies of Materials
Employees as Consumers
Q. Can I hand out copies of the consumer slide deck to consumers in attendance at
my consumer program?
A. No, you may not hand out copies of the consumer slide deck unless you have
received clear guidance from the appropriate RC that this is permissible.
However, you may hand out appropriate approved DTC materials.
Employers are increasingly making decisions regarding the access their employees have to medicine.
As a result, colleagues may have an interest in calling on employers to present information about Pfizer
products relevant to the employer in making these decisions.
Employers often request that Pfizer interact directly with their employees in the interest of providing
health education. These employees are consumers and it is important that Pfizer treat them as such.
Accordingly, Pfizer must ensure that it applies the same principles set forth in this Chapter to its
interactions with employees.
Providing Materials for Non-Pfizer Consumer Events
There are also situations in which colleagues may provide RC-approved consumer materials to third
parties such as HCPs or patient groups for use in their patient education efforts. Colleagues can provide
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