White Guide and Orange Guide Formatting Project - Pfizer
White Guide and Orange Guide Formatting Project - Pfizer
White Guide and Orange Guide Formatting Project - Pfizer
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<strong>Orange</strong> <strong>Guide</strong> – Chapter 11: Patient Assistance Programs<br />
<strong>Pfizer</strong> <strong>and</strong> the <strong>Pfizer</strong> Patient Assistance Foundation have carefully implemented <strong>Pfizer</strong> PAPs to<br />
ensure compliance with the above <strong>and</strong> relevant laws.<br />
Depending on the particular program, patient access to <strong>Pfizer</strong> PAPs may be through a call center or<br />
paper <strong>and</strong>/or online applications. Patients must have a valid prescription for the desired <strong>Pfizer</strong> product.<br />
Individuals seeking to participate in a <strong>Pfizer</strong> PAP may be required to provide information including<br />
income, residency, <strong>and</strong> insurance coverage to demonstrate that they meet specific program eligibility<br />
requirements. This information may include Sensitive Personal Information (SPI) <strong>and</strong> may not be used<br />
or disclosed unless certain conditions are met. For more information on SPI, see <strong>Orange</strong> <strong>Guide</strong> Chapter<br />
8: Privacy: Protecting Personal Information.<br />
Referring Patients to Particular Plans<br />
Q. You are a Sales representative <strong>and</strong> one of your HCP customers tells you that he<br />
has Lipitor patients who are uninsured. He asks you how <strong>Pfizer</strong> can provide<br />
some assistance to cover the costs of their Lipitor. <strong>Pfizer</strong> Helpful Answers® lists<br />
Lipitor as being covered under Connection to Care®. Should you tell him to<br />
have his patients apply to Connection to Care®?<br />
A. No. Consumers should be referred to the <strong>Pfizer</strong> Helpful Answers® website or<br />
its toll-free number (1-866-706-2400) for information about all <strong>Pfizer</strong> PAPs.<br />
Because each PAP is structured in a fairly specific manner, <strong>and</strong> because <strong>Pfizer</strong><br />
may add or remove products to its PAPs at any time, you should never refer<br />
individuals to any particular PAP. Also, some products are covered by more<br />
than one PAP. All first-time callers to the PHA call center will be asked to<br />
complete a phone screening <strong>and</strong> will be provided with the top three programs<br />
based on their eligibility.<br />
<strong>Pfizer</strong> has checks in place to ensure patients <strong>and</strong> HCPs do not abuse a PAP. Forms of such abuse<br />
include falsifying income information, ignoring refill limits, <strong>and</strong> supplying or requesting a supply of a<br />
product beyond its covered amounts under a PAP.<br />
198<br />
Rev. 09/12<br />
Page 5 of 10
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