Genesys User Manual - AMS Neve

Important Information
There are two ways in which the console firmware can be updated. One is
to automatically update all firmware and the other is to manually update
firmware on selected panels. The recommended way is to use the auto
update process. This will ensure all panels are programmed to the latest
firmware version.
Once you have started to update the firmware, you must finish this
process so all of the panels are on the same versions of firmware.
Failure to complete the update procedure for all the panels could mean
that some panels behave operationally different to others.
When the firmware is updating, do not attempt to touch or operate any of
the controls on the desk, as this may affect the update procedure.
During the update the log window will show the results of the update.
This information will include things like panel connection, update time,
update progress, whether an update is successful/unsuccessful etc.
In the auto update process (or if manually updating [page 120] you select
the Panel as Channel), the channels are programmed in blocks of 8 at a
time, 1-8, 9-16 and so on. This means that if one or more channels in
that block of 8 are reporting problems then all the channels in that block
will not be updated. Please be aware the update programs all 8 or none.
During the update if there is a failure then the software will report this
back and all 8 channels may not be correctly programmed. You will also
see this on screen. Therefore please follow the manual update procedure
below on page 120 to individually program each channel for the failed
block of 8 channels using the Single Channel as the Panel type.
If the update continues to fail on any panel after attempting both the auto
and manual update procedure, then the panel may in fact be at fault, at
this point please contact AMS Neve for technical assistance.
The channels and reverbs communicate via backplane panels. These
backplane panels are known as the Channel BackPlane for the channels
and RevAux BackPlane for the reverbs. During the update of
channels/reverbs the backplanes communication speed is changed, once
channels/reverbs are updated these backplanes need to be reset in order
for the speed to be reverted back to normal mode. The software will
automatically do this. If there is a problem the screen will indicate a
BackPlane Reset Failed message. If this is the case you will need to
power off/on the console - once the full console update has finished, click
Exit then from the System screen click Turn Off Console. Wait for 20-30
seconds to allow the computer to properly shutdown, switch off the
console at the back, then re-power the console. Once the console is repowered
and software is running, click System / Update Firmware / Auto
Update Firmware. Proceed with updating the console if updates are
required.
Auto Update - One Click Programming for all Modules/Panels
▶ Click the green button labelled Auto Update Firmware.
As soon as this is clicked, the system will automatically scan the console
and report the panels which need updating along with the required time to
update. Once this scan is finished proceeding with the update will allow
programming to take place, sending firmware to all panels that require it.
The progress screen will show the programming activity.
When the programming has completed, a screen will show how each of
the panels has been programmed.
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