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USB Recovery – Complete Software Recovery Solution<br />
The <strong>Genesys</strong> computer system runs on the Microsoft Windows operating<br />
system. If for any reason, your system crashes or you cannot access the<br />
<strong>Genesys</strong> software, you may have to run the recovery solution in order to<br />
get access once again to the <strong>Genesys</strong> software. The procedure for<br />
preparing the console for disk recovery is detailed in this section.<br />
IMPORTANT:<br />
It is vitally important that safety copies (backups) of all<br />
snapshot/Recall files are made on a regular basis. The<br />
Filing/Copy method detailed on page 109 can be used to do this by<br />
copying files to either a USB or Network drive.<br />
When the recovery process has finished you can recover the<br />
backed up files to the <strong>Genesys</strong> from the external drive using the<br />
same method.<br />
If you have access to the <strong>Genesys</strong> software, before running the<br />
recovery process please backup all snapshot/Recall files,<br />
otherwise you will lose all your files once recovery is started.<br />
Important Requirements before Disk Recovery<br />
▶ POWER OFF the console.<br />
▶ Ensure you have the <strong>Genesys</strong> Disk Recovery USB stick to hand, this can<br />
be located in the supplied package.<br />
▶ Make a note of all equipment currently connected to the computer<br />
cassette (at the back of the console), and where it is connected, before<br />
attempting disk recovery. You will need to refer to this information when<br />
reconnecting cables back to the console, after disk recovery is complete.<br />
▶ At the back of the console, locate the computer cassette and remove all<br />
USB connections from here (make a note of all equipment currently<br />
connected).<br />
▶ Connect a Windows compatible USB Keyboard into one of the USB ports<br />
at the back of the computer cassette. The image above shows this type of<br />
keyboard along with the highlighted keys which will be used in the<br />
recovery procedure.<br />
▶ Connect a Windows compatible USB Mouse to the console via the USB<br />
port located on the Master Meter Panel at the front of the console.<br />
▶ Insert the USB recovery stick into one the USB ports at the back of the<br />
computer cassette.<br />
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