FY2017 PROPOSED BUDGET

Washington Metropolitan Area Transit Authority
Proposed FY2017 Budget
Chapter 3
WMATA.COM Redesign Implementation
FY2017 objectives include ongoing enhancement to the public web portal, including exploration
of possible website “personalization” for saving personal itineraries and preferences. Emphasis
will continue to be placed on mobile platforms with development of mobile tools and apps, such
as push notification for alerts. The intranet team will prepare to migrate our internal website,
Metroweb, to a new version of SharePoint with a possible move to a cloud environment.
Regional Bus Stop Program
In FY2017, the program plans to enhance the database and applications and establish the processes
to ensure that the data is kept current and accurate. With more accessibility information available
to the public and with accessible stops increasing over time, the number of MetroAccess rides will
decrease resulting in cost savings for WMATA.
Bus Data Warehouse
In FY2017, additional data marts will be developed to integrate vehicle maintenance, incidents
and customer complaint data to provide additional business intelligence.
Bus Mobile Apps
In FY2017, additional RideChecker applications will be developed including the stationary
RideChecker where the passenger ridership data is collected from a particular stop or bus bay,
recording for each bus at that location.
Network and Communications
The FY2017 – FY2021 deliverables will include the completion of the of the Rail Station network
Router upgrade program, an upgrade of the administrative facility network routers, completion of
the Rail Station Wireless program; implementation of a Supervisory Control And Data Acquisition
network using both wired and wireless technology for both BUS and Rail; replacement of end-oflife
network components; technology adaptations, decommission old data networks and
infrastructure; and the upgrade of the end-of-line network equipment and infrastructure.
Quality Management System (QMS)
Building on FY2016 implementation of the IT Quality Management System (QMS) and initial
ISO 9001:2008 certification, IT-QA will be expanding the certification scope to include all IT
Department’s business processes associated with its catalog of services and products. IT-QA will
also continue working to develop and implement Capability Maturity Model Integration (CMMI)
Level 2 for IT.
Standardizing Systems Development Life-Cycle (SDLC) for IT
As part of IT’s continual improvement initiative, IT-QA will standardize the processes for
designing, developing and delivering products and services for our business partners across the
WMATA Enterprise. This standardization enables IT to identify cost, time and process
efficiencies. Related to this effort is the migration of select projects, such as Human Capital
Management (HCM, PeopleSoft) and Contracts Life-Cycle Management (CLM) to use the tool in
accordance with the SDLC framework being developed and implemented.
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