FY2017 PROPOSED BUDGET

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Washington Metropolitan Area Transit Authority Proposed FY2017 Budget Chapter 3 their own IT environment for vulnerabilities and increases awareness and minimize our risk profile. Automated scan schedules for systems have been initiated which evaluate vulnerabilities as well as patching on a monthly and quarterly basis, as defined for each type of system. CIS benchmarks have been created for WMATA databases and continue to be the benchmarks for all system types throughout the WMATA’s Vulnerability Management Program. WMATA completed another successful PCI DSS project that lead to receiving another year of compliance. MITS successfully implemented new, repeatable processes, for collecting artifacts and answering the call of compliance which has reduced time to completion. Additionally, MITS submitted a complete process package to help the authority in achieving our ISO-9000 certification. The package is to be used as a template for how to execute a complete process. The Risk and Compliance department continues to execute and offer support with various audits to include the FTA, FMO and OIG. Currently MITS is involved with answering the call to complete the OIG audit on Oracle Databases. MITS created standardized processes for database security configurations and procedures for database scanning. MITS has also executed an outreach effort to our counterparts to make them aware of the standardization and assist with efforts to classify their data. In the past 12 months we have established a process of performing risk assessment for IT projects and compliance review which includes documented procedures and forms for performing various risk assessments. Supported multiple WMATA Bus & Rail projects for initial risk assessment to include Metro Network extension to Van Buren office, extension of WMATA network to Dulles trailer, and Bus Traffic Signal Prioritization. III-80
Washington Metropolitan Area Transit Authority Proposed FY2017 Budget Chapter 3 Customer Service, Communications and Marketing Approved Proposed Actual Actual Budget Budget (Dollars in Thousands) 2014 2015 2016 2017 Change Variance PERSONNEL COST $12,212 $13,004 $12,893 $13,772 $879 6.8% NONPERSONNEL COST $4,882 $5,609 $5,820 $7,247 $1,427 24.5% TOTAL COST $17,094 $18,613 $18,713 $21,019 $2,306 12.3% BUDGETED POSITIONS 129 130 127 129 2 1.6% Purpose The Customer Service Communications and Marketing (CSCM) department supports all of Metro’s strategic goals and builds confidence in the Metro brand. Responsibilities CSCM is responsible for communicating, marketing and informing customers, employees and stakeholders about Metro’s services, programs and policies. CSCM also serves as the customer advocate within Metro by seeking input from customers and ensuring that feedback is considered III-81
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S A F E T Y, S E R V I C E A N D F
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For Metrorail, we will continue our
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Jim Corcoran was appointed as a Pri
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Table of Contents Chapter I. Introd
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Washington Metropolitan Area Transi
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Proposed FY2017 Budget Appendix A S
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FY2017 PROPOSED BUDGET

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