FY2017 PROPOSED BUDGET

Washington Metropolitan Area Transit Authority
Proposed FY2017 Budget
Chapter 3
General Manager and Chief Executive Officer
Approved Proposed
Actual Actual Budget Budget
(Dollars in Thousands) 2014 2015 2016 2017 Change Variance
PERSONNEL COST $848 $983 $949 $1,109 $161 16.9%
NONPERSONNEL COST $238 $148 $84 $172 $88 104.9%
TOTAL COST $1,085 $1,131 $1,033 $1,282 $249 24.1%
BUDGETED POSITIONS 4 4 4 4 - 0.0%
The General Manager/Chief Executive Officer is responsible for the safe and reliable operation of
the nation’s second largest rail transit system, sixth largest bus network and fourth busiest
paratransit service. At the direction of the GM/CEO, a budgeted workforce of approximately
12,950 works to provide more than one million passenger trips a day. The GM/CEO provides
strategic guidance to meet the travel needs of those living and visiting the National Capital Region,
and ensure that Metro continues to play a role in sustaining the region’s economic vitality.
In FY2017, Metro continues its focus on safety and security, service reliability and financial
reform. The Authority is working diligently to address safety reviews and implement
recommendations made in the previous year by oversight partners, including the National
Transportation Safety Board (NTSB) and Federal Transit Administration (FTA). Improvements
to safety and infrastructure are critical to providing the service and reliability that Metro customers
expect and to build and maintain ridership. Metro also will continue working to achieve state of
good repair and provide transparent information on Metro’s performance.
With the customer satisfaction survey as a guide, the organization is committed to improving day
to day train and bus service reliability, along with customer care within stations, on trains and
buses. An enterprise-wide customer care initiative is underway serving as a framework for the
whole organization to deliver better service for every customer touch point in the system.
Furthermore, Metro remains focused on improving financial management, ensuring compliance
with FTA regulations and putting processes and procedures in place to strengthen the
organization’s financial foundation.
To continue the path of improvement, the GM/CEO’s Business Plan focuses Metro’s operating
budget, capital program and business actions on the goals and strategies established in the
Momentum Strategic Plan.
The Business Plan highlights for CY2015 – CY2017 for each of the four Strategic Goals include
actions to address the following activities:
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