FY2017 PROPOSED BUDGET

Washington Metropolitan Area Transit Authority
Proposed FY2017 Budget
Chapter 3
Office of Performance
Approved Proposed
Actual Actual Budget Budget
(Dollars in Thousands) 2014 2015 2016 2017 Change Variance
PERSONNEL COST $1,008 $873 $1,230 $1,314 $84 6.9%
NONPERSONNEL COST $253 $260 $539 $737 $198 36.6%
TOTAL COST $1,260 $1,133 $1,769 $2,051 $282 15.9%
BUDGETED POSITIONS 7 7 7 8 1 14.3%
Purpose
The Office of the Chief Performance Officer (CPO) unifies and aligns WMATA around achieving
its strategic goals by delivering focus on Key Performance Indicators (KPIs). CPO produces and
presents to the Board of Directors the quarterly Vital Signs Report that documents performance
trends, describes performance change and outlines future actions to improve performance.
Responsibilities
CPO works with GM/CEO, executives, senior management and departments to facilitate datadriven
decision making. Products and services include:
• Performance reporting (Vital Signs, GM/CEO monthly report)
• Target-setting (KPIs, new MAP-21 measures)
• Industry benchmarking
• GM/CEO and department-level business plan development
• Collaborative risk management (CRM) program development
CPO’s collaborative work across the agency to turn data into performance information helps
prioritize decision making on actions to improve. Annually, CPO facilitates the GM and ELT
through KPI target setting. Targets for each KPI define what success looks like. CPO uses the
quarterly Vital Signs Report to carry forward the organization’s message about why performance
has changed and what actions can be taken to improve.
CPO facilitates the annual departmental business planning process. This work fosters improved
organizational alignment toward our strategic goals by cascading performance measures, targets
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