ABI Prism® 7900HT Sequence Detection System ... - OpenWetWare

Software and 7900HT Instrument
Troubleshooting Troubleshooting Software and Computer Problems
Software and
Computer Problems
Observation Possible Cause Recommended Action
SDS software will not launch ♦ Incorrect start-up Follow the solutions listed until
The software crashes/freezes
sequence
the symptom goes away.
the computer or displays an ♦ Corrupted software
1
error message
♦ Computer hardware a. Turn off the 7900HT
failure
instrument.
♦ Operating System
b. Check cable connections.
(OS) corruption c. Restart the computer and
♦ Loose bar code
reader cable
logon to the computer.
d. Turn on the 7900HT
instrument.
e. Launch the SDS software.
2
a. Restart the computer and
logon to your computer.
b. Reinstall the SDS software.
c. Launch the SDS software.
3
Contact Applied Biosystems
Service for OS problems or if
the computer will not boot up at
all. You may have to reload the
OS from the CDs.
4
Contact Dell for troubleshooting
the computer hardware.
Communication error Cables are connected Check cable connections and
incorrectly
COM port setup. See
“Instrument Connections” on
page 2-11.
Thermal cycler errors Sample block module Reseat the sample block
not fully engaged module as explained “Replacing
the Sample Block” on page 7-4.
Automation Controller
File not in correct Remove file entry from plate
Software cannot find a plate location
queue and add the file to the
document file
plate queue again.
Dialog box does not respond Java Runtime Error Click the close box of the dialog
to mouse clicks or key strokes
box to close it.
8-14 Troubleshooting