ABI Prism® 7900HT Sequence Detection System ... - OpenWetWare

Troubleshooting Software and Computer Problems (continued)
Observation Possible Cause Recommended Action
Run will not start No calibration file Perform background and pure
No background data in
dye runs.
calibration file
See “Performing a Background
(background run has Run” on page 7-13 and
not been performed) “Performing a Pure Dye Run”
No pure dye data in
calibration file
(pure dye run has not
been performed)
Calibration file does
not contain pure dye
data for a dye used on
the plate document
Calibration file was
created on another
instrument
on page 7-17.
Disk drive containing Check the capacity of the
the plate document destination drive. If less than
has less than 50 MB of 50 MB of free space remains,
free space
remove or archive existing data
files (see page 7-46).
Heated cover cannot Open the instrument tray and
reach running
check that the instrument
temperature because
no plate loaded
Instrument tray
contains a plate
contains a plate.
Output stack contains Remove all plates from the
a plate or plates output stack of the plate handler
before starting the queue.
Computer is slow when Hard drive is
Defragment the hard drive as
analyzing data, opening or fragmented
explained on “Defragmenting
closing dialog boxes, and other
theHardDrive” on page 7-47.
software processes
Hard drive is almost Remove or archive existing data
full
filesasexplainedon“Archiving
SDS Files” on page 7-46.
The computer will not logon to Logon window does Restart the computer and logon
the Windows Operating not appear
to your computer.
System
You are not logged on a. Logoff of your computer.
as the Administrator b. Logon again as the
Administrator.
After the above Contact Dell for troubleshooting
solutions have been
tried, the problem is
still not fixed
the computer hardware or OS.
Troubleshooting 8-15