Asking Questions - The Definitive Guide To Questionnaire Design ...

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Chapter Seven <strong>Asking</strong> <strong>Questions</strong> that Evaluate Performance It seems like it should be a simple question—“How well are my employees doing?” Despite its apparent simplicity, this ends up being a very difficult—and important—question for individuals and organizations and also for service providers and service recipients. If done correctly, careful measurements of performance can have two important consequences. First, these measurements may be used diagnostically to improve or troubleshoot potential problems in employee performance. Second, these measurements may be used in a way that contributes to salary bonuses or promotion decisions. In some companies, employees are evaluated by superiors, peers, and subordinates. For example, a manager may be evaluated by top management, other managers, and direct employees, and a manager’s employees may be evaluated by the manager, peer employees, or clients. In this chapter we offer suggestions for asking questions that can be used to evaluate the performance of employees, employers, students, and teachers. Checklist of Major Points 1. If the process of developing, measuring, administering, and analyzing performance questions is seen as fair, it will contribute to cooperation and acceptance of the outcomes. Involve those people who will be evaluated and get their feedback on the instrument and the way the questions are worded. 213
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Asking Questions The Definitive Gui
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Norman M. Bradburn Seymour Sudman B
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Copyright © 2004 by John Wiley & S
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viii CONTENTS 12. Asking Questions
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Preface This book is a revised and
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PREFACE xiii trate some of the subt
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The Authors Norman M. Bradburn (Ph.
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Asking Questions
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Chapter One The Social Context of Q
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THE SOCIAL CONTEXT OF QUESTION ASKI
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Chapter Two Asking Nonthreatening Q
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ASKING NONTHREATENING QUESTIONS ABO
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Figure 2.4. Household Health Diary.
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Source: U.S. Bureau of the Census,
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80 ASKING QUESTIONS e. The Sealed B
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82 ASKING QUESTIONS asking about te
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84 ASKING QUESTIONS Figure 3.2. Que
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86 ASKING QUESTIONS into a car, mig
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88 ASKING QUESTIONS relationship be
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90 ASKING QUESTIONS from 55 percent
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92 ASKING QUESTIONS Illegal Drug Us
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94 ASKING QUESTIONS drinkers—may.
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100 ASKING QUESTIONS It must be rec
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102 ASKING QUESTIONS To illustrate
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104 ASKING QUESTIONS This applies t
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106 ASKING QUESTIONS When some resp
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108 ASKING QUESTIONS drinking quest
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110 ASKING QUESTIONS them less thre
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112 ASKING QUESTIONS Determining th
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114 ASKING QUESTIONS carefully for
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Chapter Four Asking Questions About
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ASKING QUESTIONS ABOUT ATTITUDES AN
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Chapter Five Asking and Recording O
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ASKING AND RECORDING QUESTIONS 153
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Page 263 and 264: Chapter Eight Asking Psychographic
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262 ASKING QUESTIONS It is best to
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264 ASKING QUESTIONS person or one
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266 ASKING QUESTIONS use five- or t
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268 ASKING QUESTIONS Asking About M
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270 ASKING QUESTIONS Asking About E
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272 ASKING QUESTIONS employed. Ques
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274 ASKING QUESTIONS 3a. Did you re
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276 ASKING QUESTIONS g. Was it less
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278 ASKING QUESTIONS Protestant C
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Part Three Drafting and Crafting th
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284 ASKING QUESTIONS simultaneously
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286 ASKING QUESTIONS and data proce
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288 ASKING QUESTIONS C. During the
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290 ASKING QUESTIONS which it is to
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292 ASKING QUESTIONS Single Questio
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294 ASKING QUESTIONS If you are usi
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296 ASKING QUESTIONS of questions b
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298 ASKING QUESTIONS shown on the s
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300 ASKING QUESTIONS larger studies
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302 ASKING QUESTIONS CASES was deve
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304 ASKING QUESTIONS long histories
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306 ASKING QUESTIONS complete the s
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308 ASKING QUESTIONS hopes of makin
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310 ASKING QUESTIONS several supple
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Table 10.1. Advantages and Disadvan
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314 ASKING QUESTIONS accustomed to
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316 ASKING QUESTIONS 4. Put the que
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318 ASKING QUESTIONS in ways that s
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320 ASKING QUESTIONS That is, if a
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322 ASKING QUESTIONS debrief the in
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324 ASKING QUESTIONS To help define
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326 ASKING QUESTIONS The purpose of
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328 ASKING QUESTIONS Since almost a
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330 ASKING QUESTIONS discussion as
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332 ASKING QUESTIONS How Should the
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Bibliography and Recommended Readin
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BIBLIOGRAPHY AND RECOMMENDED READIN
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Glossary aided-recall procedures Me
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GLOSSARY 349 in terms of one end of
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GLOSSARY 351 context of questionnai
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GLOSSARY 353 or what the column ref
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GLOSSARY 355 most respondents have
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GLOSSARY 357 knowledgeable. Some of
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GLOSSARY 359 the respondent may be
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GLOSSARY 361 is most often used to
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GLOSSARY 363 should increase in the
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GLOSSARY 365 idation also has the s
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368 INDEX Belson, W. A., 64, 101, 1
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370 INDEX Hispanics, 266 Hochstim,
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372 INDEX Park, S., 254, 256, 257,
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374 INDEX Teacher and instructor ra
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376 APPENDIX A Alabama Institute fo
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378 APPENDIX A Library Building, #5
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380 APPENDIX A E-mail: srcsurv@csuc
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382 APPENDIX A Survey Research Labo
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384 APPENDIX A 5835 S. Kimbark Ave.
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386 APPENDIX A Social Science Insti
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388 APPENDIX A Louisiana Survey Res
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390 APPENDIX A Communication Resear
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392 APPENDIX A Mississippi Survey R
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394 APPENDIX A Fax: 603-862-1488 E-
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396 APPENDIX A Fax: 212-305-6832 E-
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398 APPENDIX A Fax: 919-962-4777 E-
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400 APPENDIX A Oklahoma Bureau for
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402 APPENDIX A Rhode Island A. Alfr
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404 APPENDIX A Earl Survey Research
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406 APPENDIX A P.O. Box 400767 2205
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408 APPENDIX A Wyoming Survey Resea
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Appendix B Illinois Liquor Control
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APPENDIX B 413 11. On the days when
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APPENDIX B 415 d. In the past 30 da
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Appendix C Faculty Retention Survey
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Not at all Not too Somewhat Very Ex
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3. University Facilities/Services/R
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5. Individual Considerations Import
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426 APPENDIX D You are a valued cus
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