Asking Questions - The Definitive Guide To Questionnaire Design ...

222 ASKING QUESTIONS
In the end, the BARS method has proven to be a useful and
accurate tool to evaluate the performance of individuals responsible
for large groups of people over time. In addition, the BARS
method, once defined for a particular audience, may be used over
many iterations with only minor adjustments.
Employer Ratings
Although there is a long history of managers rating employees,
there is a more recent trend of turning the tables and also having
employees rate managers. The two processes have many similarities.
(See Figure 7.3.) The general process of developing these scales
varies only slightly from the process used to develop the instruments
to evaluate employees.
Figure 7.3. Example of a Graphics Rating Scale
with Numerical and Verbal Anchors.
INSTRUCTIONS
Circle the number corresponding to the value associated with your evaluation
of the manager on the dimension below.
LONG-RANGE PLANNING
Forecasts with respect to manpower planning and costs; anticipates future
problems and new trends; reviews with his people to constantly update them
and uncover new information.
1
Unsatisfactory
2
Fair
3
Good
4
Very Good
5
Exceptional
Source: Beatty and Bernardin, 1984.
This section offers specific guidelines managers can use to implement
appraisal systems of themselves and their managers. Much
like the system for evaluating employees, the following steps are
recommended for evaluating employers or managers:
1. Conduct a well-documented job evaluation for each of
the managerial dimensions that are to be analyzed.