372 INDEX Park, S., 254, 256, 257, 259 Parry, H. J., 82, 86 Payne, S. L., 62, 72, 73, 77, 120, 188, 189, 208 Payne’s Rogue’s Gallery of Problem Words, 72–73 PDAs, 283 Pearl Harbor, 64, 65, 182 Performance Appraisal: Alternative Perspective (Cardy and Dobbins), 241 Performance Appraisal Assessing Human Behavior at Work (Beatty and Bernardin), 241 Performance Assessment Methods and Applications (Berk), 241 Performance evaluation: and behaviorally anchored rating scales (BARS), 216– 222; checklist of major points regarding, 213–214; and customer, client, and patron ratings, 224–228; and employee rating techniques, 214–216; and employer ratings, 222–224; and teacher and instructor ratings, 228– 240 Petty, R. E., 150 Pew Research Center for the People and Press, 183 Physicians and Medical Malpractice Litigation Survey, 410–421 Pictures, 174 Pierre-Pierre, P. K., 241 Pilot tests, 318–320 Platek, R., 241 Politically charged issues, 6–8 Pollhost.com, 304 Precoded questions, 158–160 Presser, S., 24, 147, 150 Pretest interviews, 317–318 Privacy, right of, 1314 “Profiling Nutritional Gatekeepers: Three Methods for Different Influential Cooks” (Wansink), 259 “Profiling Taste-Motivated Segments” (Wansink and Westgren), 259 Psychographic questions: checklist of major points regarding, 244–245; definition of, 243–244; examples of individual difference variables in, 250fig.8.3; and psychographic soup story, 254–257; to segment respondents, 247–250; seven steps to generating, 252–254; structuring, and analyzing answers, 257–258; using, to help predict behavior, 245–247; which, to ask, 250–252 “Psychographics: A Critical Review” (Wells), 259 Psychology of Survey Response, <strong>The</strong> (<strong>To</strong>urangeau, Rips, and Rasinski), 31, 150 Public Opinion Quarterly, 25, 31, 77 Pulsepoll.com, 304 Q Question asking: ethical principles in, 12– 19; social context of, 3–31; as social process, 8–12 <strong>Questionnaire</strong> <strong>Design</strong> and Attitude Measurement (Oppenheim), 241 <strong>Questionnaire</strong>s: advantages and disadvantages of various methods of, 311– 313fig.10.1; and computer-assisted interviewing, 295–299; and issues in computer-assisted interviewing, 299–306; and last-minute revisions and post-interview evaluations, 321–322; organizing and designing, 283–314; paper, 306–311; and PDAassisted interviewing (PAAID), 305– 306; steps in preparing, 315–316; testing procedure for, 317–320; and unacceptable formats of commonly asked questions, 293fig. 10.1; and using pilot test results, 320–321 <strong>Questions</strong>: adjacent, 145-149; determining perceived threat of, 112; embedding, 107–108; likelihood, regarding incidence, 130–133; long, with familiar words, 104–106; making, less threatening, 109–111; open-ended, 103–104; ordering of, 332; specificity of, 61–67; threatening, 52–56; unipolar versus bipolar, 136–137 R Race and origin, questions about, 266–267. See also Demographic questions Randomized response, 101–103 Ranking: complete performances, 166–167; complete performances of job qualities, 167fig.5.3; extreme
INDEX 373 preferences, 167–168; through paired comparison, 168–171; use of, 165–171; and when to ask ranking questions, 328–329 Rasinski, K., 29, 31, 150 Rating scale: behaviorally anchored (BARS), 216–222; numerical, 166fig.5.2 Rating thermometer, 164fig.5.1 Ray, M. L., 135 Reducing the Cost of Surveys (Sudman), 211 Reinmuth, J. E., 115 Religion, questions about, 42, 45fig.2.6, 277–279. See also Demographic questions Research question, versus actual question, 20–26 Research Triangle Institute (RTI), 92, 93, 115 Respondents: and information about survey, 19; as volunteer conversationalists, 8–10 Response categories, constructing, 160–162 Response Effects in Surveys (Sudman and Bradburn), 77 Responses: and difference between bias and variability, 29–30; and different errors for different types of questions, 26–29; and motivated and unmotivated biases, 30; sources of error in, 26–30 Rips, L., 29, 31, 150 Robinson, J. P., 25 Roper Center for Public Opinion Research (University of Connecticut), 7, 25, 35, 181, 355 Rosenfeld, P., 241 Rosenshine, B., 233 Rosenstone, S. J., 87, 164 Rostering, 297 Rugg, D., 137 Rusk, J. G., 25 Russia, 144 S SALT II treaty, 144, 145 Sanchez, M. E., 283 Sapiro, V., 87, 164 Scales, 329–330 Scheufele, D., 183 Schuman, H., 24, 147, 150 Schwarz, N., 11, 24, 29, 31, 76, 77, 145, 150 Seat belt usage, 85–86 Secondary records, use of, 68–70 Self-administered methods, 99–100, 306–307 Sensitive topics, 10–11 Sexual activity, 97–99 Shanahan, J., 183 Sharp, L. M., 19 Shaver, P. R., 25 Shaw, B. V., 101, 115 Sheatsley, P. B., 148 Side by Side (Bradburn, Sudman, and Gockel), 211 Simmons, W. R., 101, 115 Singer, E., 17 Smith, K. W., 92, 115 Smith, P. C., 217, 221 Smith, T., 29, 31 Smith, T. W., 6, 141, 182 Soar, R. S., 241 Social context, 3–31 Social desirability bias, 11–12 Social process, questioning as, 8–12 Sociological Methods and Research, 77 Sony, 305 Soviet Union, 147 SRI Consulting Business Intelligence, 247–249, 365 SRL. See Survey Research Laboratory Stahl, M., 224 Statistics Netherlands, 301 Stevens, P., 241 Study: articulating specific purpose of, 20–21; writing questions that relate to purpose of, 21–22 Sudman, S., 11, 16, 24, 29, 31, 58, 64, 67, 68, 70, 71, 73, 75–77, 83, 84, 91, 96, 104–107, 115, 145, 150, 189, 208, 211, 300 Survey Research Center (University of California), 25, 181 Survey Research Laboratory (SRL), 25, 40–43, 47, 48, 83, 181, 186, 188, 229, 232, 318, 421 T Taboo subjects, 10 Teacher and instructor ratings: and administering student feedback forms, 236;
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Asking Questions The Definitive Gui
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Norman M. Bradburn Seymour Sudman B
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Copyright © 2004 by John Wiley & S
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viii CONTENTS 12. Asking Questions
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Preface This book is a revised and
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PREFACE xiii trate some of the subt
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The Authors Norman M. Bradburn (Ph.
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Asking Questions
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Chapter One The Social Context of Q
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THE SOCIAL CONTEXT OF QUESTION ASKI
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Chapter Two Asking Nonthreatening Q
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Figure 2.4. Household Health Diary.
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80 ASKING QUESTIONS e. The Sealed B
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246 ASKING QUESTIONS on demographic
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250 ASKING QUESTIONS domain and rel
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252 ASKING QUESTIONS Seven Steps to
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4. Environment Important to you Imp
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Appendix D Kinko’s: Open-ended Se