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Information Systems for Global Financial Markets: Emerging Developments and Effects. A.Y. Yap, ed. IGI Global. 239–269. [28] Pan, E.J. 2009. Structural Reform of Financial Regulation. [29] Pardo, T. et al. 2008. Collaborative governance and crossboundary information sharing: Envisioning a networked and IT-enabled public administration. (2008), 5–7. [30] Pardo, T. et al. 2011. Computing and information technology challenges for 21st century financial market regulators. (Delft, Netherland, 2011), 198–209. [31] Pardo, T. et al. 2012. E-Government Interoperability Interaction of Policy, Management, and Technology Dimensions. Social Science Computer Review. 30, 1 (Feb. 2012), 7–23. [32] Pardo, T. et al. 2004. Modelling the Social and Technical Processes of Interorganizational Information Integration. (Hawaii, 2004), 10. [33] Pardo, T. et al. 2008. Sustainable Cross-Boundary Information Sharing. Digital Government: E-Government Research, Case Studies, and Implementation. H. Chen et al., eds. SpringerLink. 421–438. 131 [34] Pardo, T. and Burke, B. 2008. Government Worth Having: A Briefing on Interoperability for Government Leaders. [35] Pardo, T. and Burke, B. 2008. Improving Government Interoperability: A Capability Framework for Government Managers. [36] Radin, B. 2006. Challenging the performance movement: Accountability, complexity, and democratic values. Georgetown Univ Press. [37] Sayogo, D.S. et al. 2011. Understanding the impact of computing and information technology on critical challenges facing 21st century financial market regulators. (Maryland, 2011), 345–346. [38] Schapiro, M.L. 2010. Testimony Concerning the Lehman Brothers Examiner’s Report Before the House Financial Services Committee. [39] Smith, K. et al. 2008. Everybody share: The challenge of data-sharing systems. Computer. 41, 9 (2008), 54–61. [40] Tarullo, D.K. 2010. Equipping financial regulators with the tools necessary to monitor systemic risk.
On Public Service Provision Informative Phase: A dialogue-based Model and Platform Efthimios Tambouris 1 University of Macedonia 156 Egnatia Str., 54006, Thessaloniki, Greece, +30 2310 891 588 2 CERTH/ITI 6 th km Charilaou-Thermi Rd. 57001, Thessaloniki tambouris@uom.gr ABSTRACT Online provision of public services (such as passport issuance and establishing a new business) is a priority of eGovernment worldwide for over a decade. Public service provision consists of two phases: informative and performative. During the informative phase, citizens or businesses obtain information before actually invoking a public service. This information includes required documents to be submitted, cost, responsible authority etc. The informative phase, although significant, has been overlooked at eGovernment literature. In this paper we present a notation for modeling the informative phase of public services as well as a set of indicators for measuring quantitative and qualitative characteristics of public services. We further present a prototype platform than enables modeling the informative phase of public services and automatically creating online dialogues to be used by citizens for obtaining personalized information on public services. We finally demonstrate the use of the platform by using the passport issuance public service. Categories and Subject Descriptors K.6.1 [MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS]: Project and People Management - Systems Aanalysis and Design, Systems Development General Terms Management Keywords eGovernment, Public Service Provision, Informative Stage 1. INTRODUCTION eGovernment is a political priority worldwide with tremendous amounts of funds being invested, which are estimated to be over $ 490 billion worldwide [3]. One of the key eGovernment activities is online Public Service Provision (PSP) with relevant progress being regularly monitored [2][13]. A number of stage models Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, to republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. ICEGOV '12, October 22 - 25 2012, Albany, NY, United States, NY, USA Copyright 2012 ACM 978-1-4503-1200-4/12/10…$15.00. Vasiliki Outsetari University of Macedonia 156 Egnatia Str. 54006, Thessaloniki, Greece +30 2310 891 589 mis0924@uom.gr 132 Konstantinos Tarabanis 1 University of Macedonia 156 Egnatia Str., 54006, Thessaloniki, Greece, +30 2310 891 578 2 CERTH/ITI 6 th km Charilaou-Thermi Rd. 57001, Thessaloniki kat@uom.gr have been proposed for evaluating sophistication and maturity of eGovernment solutions [4][5][10]. For example, according to European Union there are five stages of online sophistication for public services: information, one-way interaction, two-way interaction, transaction, and targetization [2]. Academic work to better understand PSP suggests it consists of two distinct but complementary phases: the informative phase and the performative phase [9]. During the informative phase the citizen/business obtains information about the service while during the performative phase the citizen/business invokes and eventually consumes the public service. The informative stage is often considered as straightforward to fully automate. This is reflected in various stage models that suggest providing information is the first stage of sophistication and can be fully accomplished simply by “providing information online”. Targetization, which is considered as the ultimate stage, is often related to providing personalization during the performative phase, i.e. during service execution. We follow a different path suggesting the informative phase of PSP is very important and should be also carefully automated. During the informative phase, citizens/businesses have to obtain all necessary information with regards to the specific version of the public service relevant to their circumstances. As many public services have hundreds or even thousands of different versions [7], providing personalized information in an efficient and effective manner is not straightforward. We therefore consider that targetization is also relevant to the informative phase in addition to performative. In this paper we present a model and prototype platform that can be used for modeling PSP informative stage and, subsequently, for providing personalized information to citizens and businesses using online dialogues. We believe this work contributes to obtaining a better understanding of PSP informative stage. It reviews relevant work in the area to propose a notation that enables domain experts to model the information stage. It further proposes a number of indicators that can be used to understand the complexity of PSP informative phase. Finally, it presents a platform that can be used by domain experts to graphically design the informative phase of PSP and by citizens and businesses to obtain information based on an online dialogue that is automatically created from the model.
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2012 ALBANY, NEW YORK UNITED STATES
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Foreword The 6 th International Con
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Table of Contents Forward .........
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Session 10: ICTs & Governance Trans
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o Revival of Farming Community with
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International Steering Committee Jo
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Jim DAVIES, Computing Laboratory, U
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Session 1 Open Government Data
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the combination of their moral sent
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involve the creation of a Network o
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approach [28] to expose indicators
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4. IMPLENTING PAR In order to come
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conclusions that might arise rom th
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6.3 Large Scale Implementation In r
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Implementation Framework for Open D
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2) Usage: Assessed by quantifying t
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Increasing Kenyan Open Data Consump
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insight into available data resourc
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New Perspectives for Electronic Gov
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Not without reason therefore that t
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Another principle adopted by this s
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access to public information, chang
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Open Government 2.0: Citizen Empowe
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As a third finding, we also found a
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Session 2 E-democracy & Participati
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two polarized (optimistic or utopia
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through aggregating, shaping, and c
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in-depth expert interviews, and wer
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government made of citizens’ cont
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[8] Putman, R.D. 1994. Making Democ
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The third stream of studies reviewe
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interests, gaining access to inform
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2. THEORETICAL FOUNDATION 2.1 The P
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epresentatives from the three main
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While letters to the editor could b
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person. Table 5: Public sphere char
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[32] Yang, S., H. Lee, and S. Kurni
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In March 2000, just a couple of mon
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society the gap will close [2]. The
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A New Roadmap for Next-Generation P
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needs and the activities of policy-
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[18] Moss, S., (2010). Policy Model
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2.1. National digital inclusion exp
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advanced initiatives specifically d
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involved later [22]. Several instit
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among lecturers and students parall
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2. COMPARATIVE E-GOVERNMENT IN LATI
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governments can innovate or be disc
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2. E-GOVERNMENT AS IS 2.1. E-Govern
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ankings on the formation of nationa
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Page 122 and 123: Websites or columns for MFWs In thi
Page 124 and 125: According to our investigation, the
Page 126 and 127: Construction of Inter-regional Publ
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Page 130 and 131: Stage Description 1 st stage (Simpl
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Page 145 and 146: 5.3.10 Commitment Both personal and
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Page 180 and 181: Figure 6. Cross-‐Reference betw
Page 182 and 183: Category II: After identifying some
Page 184 and 185: [8] De Nicola, A., Missikoff, M. an
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Page 198 and 199: Preparing for Digital Curation Gove
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Page 202 and 203: REGNET: Regulatory Information Mana
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4. COMPARATIVE STUDIES OF REGULATOR
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1105.4 [6] Content of Section 1105.
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Pollution Prevention Guide for Vehi
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From Information-Poor to Informatio
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To address the divide, specific gov
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ICT for Development and the MuNet P
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competencies and skills, contributi
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ICT Policy in Africa - A Comparativ
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essential and necessary to guide th
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Kenya it is the minister for Inform
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of existing Public Internet Access
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the policy process e.g. formulation
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Laggards or Victims of Socioeconomi
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Figure 3. Facilities & Services Enj
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Promoting user uptake of e-governme
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It was also decided that it was nec
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Session 8 Measurement 1
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technology (IT) projects by governm
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Gap = 5; The weak and unreliable In
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6. ACKNOWLEDGEMENT We are grateful
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aspects are hardly discussed as the
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service level agreements. The inter
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concensus of all participants, the
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Furthermore, it is understood from
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Mobile Technologies on the Internet
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of mothers. Based on this reason, w
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5.1.4 Precedence Plots Based on com
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3 indicators are similar but not th
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Latitude 10°�S 9°�S 8°�S 7
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7. CONCLUSION According to ORDIT an
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include but not limited to: payment
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Categories Only XSS (%) Table 2: Di
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From table 3, it can be deduced tha
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Session 9 Social Media in Governmen
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1. What kind of social media servic
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4.2.1 Facebook Usage Figure 3. Perc
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Government Crisis Communication on
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estoration theory. He termed it as
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Table 3. Strategies for Pre-crisis
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accounts, among which seven message
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information in the crisis event sta
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Government Official Microblogs: An
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It is worth mentioning that, while
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Managing Chinese Government Microbl
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due to their tremendous influence,
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3. ACKNOWLEDGEMENT This research is
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3) Established year: to specify the
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Figure 6. Language used in Hong Kon
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E-Government and Transformation of
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and domestic as well as internation
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4.6 Computerisation of Railway Tick
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abysmally low (2.25). In addition t
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Evaluating and Assessing a Typology
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Exhaustiveness indicates that all c
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Fig. 1 Spatial Unit Fig. 3. By whom
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SUPPLEMENTARY TABLE 1. RESULT OF SE
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Explaining the eGovernment Paradox:
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eGovernment services to a large ext
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policy agenda, as Heeks [10] says,
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Implementation Plan’s outcomes an
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Conference on eGovernment (pp. 90-9
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Investigating the Relationships bet
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hybrid or authoritarian regime. Bov
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Technologies, Tools and Web 2.0 in
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with resources, peers and experts w
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cluster were: Court Clerks; Court,
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(8 questions) and the third subpart
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http://ux.brookdalecc.edu/governanc
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the examination of the 311 program
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3. CASE STUDY METHOD This study use
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discuss departmental performance at
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or laptop computers. Internet conne
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[2] Anavitarte, L. and Tratz-Ryan,
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A Literature Review: IT Governance
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Interviewees Useful? Table 3. Inter
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Assessment of Success Factors of e-
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In view of different theoretical ap
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approximate figure of 60% of intern
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difference between its priority and
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Computer Supported Contractor Selec
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(2) conduction of the public auctio
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E-Government Success Factors in the
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creating different incentives and p
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American and the Caribbean Institut
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* Note: A 7-points Likert scale was
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showed to be useful, for collecting
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Public CIO, Figurehead or Decision-
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4.2 Operative CIO The Operative CIO
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Session 12 Implementation & Impact
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NYSED is responsible for collecting
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considered markers that are able to
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many of the MDGs. The direct impact
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strongly believed that local govern
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Goal Variables Measurements 2 3 Com
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Hypothesis Variables Endogenous Exo
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[16] Joreskog, K.G., and Sorbom, D.
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GoN has addressed the challenge to
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Figures 6 and 7. Computer classes a
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ICT-enabled Delivery of Maternal He
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3. E-HEALTH 3.1 ICTs and Health Com
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Chart 1 [40] GHANA - Total Telephon
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change their behaviour, improve the
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activities such as the MoTeCH partn
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If We Build it Will They Come? A Mi
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The methodology contains inherent l
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information about their broadband s
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Session 13 E-democracy & Participat
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attempt to influence future behavio
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Evidence shows that cognitive facto
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success factors for eParticipation[
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structure of the forum as well as t
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government as well as augmenting di
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Figure 1: Message content 4.3 Messa
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Figure 6: Associated levels 4.10 At
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improve the government management e
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Session 14 Information Structure
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2. HEALTHCARE IN RURAL INDIA Health
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Cloud Data Center Internet Service
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Reliability of data: data collected
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Information System (NHIS). A Nation
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charge are either not aware of the
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from this medium. Additional securi
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attacks require the adversary to ma
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actions with yet unknown recipients
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Session 15 Measurement 2
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2. LITERATURE REVIEW 2.1 Electronic
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Among the main limitations and chal
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Furthermore, our study demonstrates
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E-Government Portals in Central Ame
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13 Guadaloupe 31.74 14.19 14 Aruba
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Evolving e-Government Benchmarking
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judgments are made about the qualit
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percentage of online availability o
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methodology, and few national gover
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integrating them worth it? Because
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Impacts of the Public Procurement R
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Not all the municipalities have the
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3. HYPHOTESIS AND RELEVANT QUESTION
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58% of the buyers believe that the
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A strategy of evolution of the mark
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Posters
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Russian Federation legislative prop
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Figure 1. Document Flow and E-DRM P
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We further assume that each key tar
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egion that is more representative o
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2.2 C-DAC C-DAC’s PARAM series of
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The Metropolitan Area Planning Coun
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expanded functionality in three are
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For each case, semi-structured inte
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Figure 1. Comparative analysis on t
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projects and their on-site images.
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key challenges of Enterprise System
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5. PART THREE: E GOVERNMENT APPLICA
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Following the research objectives,
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From Inter-Agency Information Shari
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479
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more and more valuable with the gro
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Implementation of Integrated Tax Sy
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Information Sharing in Inter-depart
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Interagency Collaboration in Provid
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489
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noted. The list of basic e-services
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the description of procedure for mo
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Opportunities for Improving eGovern
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Prioritization and Geo-Spatiotempor
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[4] R.Bruggemann and Ganapati P. Pa
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equirements. A direct communication
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Stage - 2: Here the actual software
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membership associations, recreation
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Fig 1 : Agriculture Revolution 3. P
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sector, private sector, and civil s
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System For Measuring e-Gov: A Multi
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The Digital Divide’s Devaluing of
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[3] Coursey, D., & Norris, D.F. (20
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In Brazil, electronic accessibility
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2) The areas to which mobile and wi
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2. OVERVIEW OF DISTRICT MAPPING The
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3.4 Driving License Driving License
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and socio-economic backgrounds. The
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Figure - 2: eGovernment Implementat
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Tutorial: Digital Curation for Publ
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ut also provide sufficient detail o
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ABM is known as a bottom-up simulat
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5.2 Relation to Empirics “Where d
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Larson, Elizabeth .................
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