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[3] Coursey, D., & Norris, D.F. (2008). Models of egovernment:<br />

Are they correct? An empirical assessment.<br />

Public Administration Review, 68(3), 523-536.<br />

[4] Ferro, E., & Molinari, F. (2010). Making sense of egovernment<br />

2.0 strategies: “no citizens, no party.” eJournal<br />

of E-Government and E-Democracy, 2(1), 56-68.<br />

[5] Goldfinch, S. (2007). Pessimism, computer failure and<br />

information systems development in the public sector. Public<br />

Administration Review, 67(5): 917-929.<br />

[6] Gordo, B. (2008). Disconnected: A community and<br />

technology needs assessment of the Southeast Los Angeles<br />

Region (SELA). Retrieved from Academia.edu:<br />

http://bit.ly/Al3j51<br />

[7] Green, L. (2001). Technoculture: From alphabet to cybersex.<br />

St. Leonards, N.S.W: Allen & Unwin.<br />

[8] Helbig, N., Gil-Garcia, J.R., & Ferro, E. (2009).<br />

Understanding the complexity of e-government: Implications<br />

from the digital divide literature. Government Information<br />

Quarterly, 26(1), 89-87.<br />

[9] Hilbert, M. (2011). The end justifies the definition: The<br />

manifold outlooks on the digital divide and their practical<br />

usefulness for policy-making. Telecommunications Policy,<br />

35, 715-736.<br />

[10] ICMA. (2011). Electronic government 2011. Retrieved from<br />

the ICMA website: http://bit.ly/Hrgpok<br />

[11] Kvasny, L. (2006). Cultural (re)production of digital<br />

inequality in a US community technology initiative.<br />

Information, Communication & Society, 9(2), 160-181.<br />

[12] Nabatchi, T. (2012). A manager’s guide to evaluating citizen<br />

participation. Retrieved from the IBM Center for the<br />

Business of Government website: http://bit.ly/At8mkm<br />

[13] Milliard, J. (2008). E-Government measurement for policy<br />

makers. European Journal of e-Practice. Retrieved from<br />

http://www.epractice.eu/files/4.3.pdf<br />

[14] Mossberger, K., Tolbert, C.J., & Stansbury, M. (2003).<br />

Virtual inequality: Beyond the digital divide. Washington,<br />

DC: Georgetown University Press.<br />

[15] National Telecommunications and Information<br />

Administration (NTIA). (2011). Digital nation: Expanding<br />

515<br />

Internet usage. Retrieved from the NTIA website:<br />

http://1.usa.gov/xOqiUJ<br />

[16] Orlikowski, W.J. (2000). Using technology and constituting<br />

structures: A practice lens for studying technology in<br />

organizations. Organization Science, 11(4), 404-428.<br />

[17] Orlikowski, W.J. (1992). The duality of technology:<br />

Rethinking the concept of technology in organizations.<br />

Organization Science, 3(3), 398-427.<br />

[18] Organisation for Economic Co-operation and Development<br />

(OECD). (2009). Rethinking e-government services: Usercentered<br />

approaches. Retrieved from the OECD website:<br />

http://bit.ly/2XRQ3A<br />

[19] Pena-Lopez, I. (2011). The disempowering goverati: Earistocrats<br />

or the delusion of e-democracy. eJournal of E-<br />

Government and E-Democracy, 3(1), 1-21.<br />

[20] Reddick, C.G. (2005). Citizen interaction with e-government:<br />

From the streets to the servers? Government Information<br />

Quarterly, 22(1), 38-57.<br />

[21] Rowley, J. (2011). E-government stakeholders—Who are<br />

they and what do they want? International Journal of<br />

Information Management, 31(1), 53-62.<br />

[22] Schradie, J. (2011). The digital production gap: The digital<br />

divide and Web 2.0 collide. Poetics, 39(2), 145-168.<br />

[23] Shareef, M.A., Kumar, V., Kumar, U., & Dwivedi, Y.K.<br />

(2011). E-government adoption model (GAM): Differing<br />

service maturity levels. Government Information Quarterly,<br />

28(1), 17-35.<br />

[24] Van Dijk, J., Peters, O., & Ebbers, W. (2008). Explaining the<br />

acceptance and use of government internet services: A<br />

multivariate analysis of 2006 survey data in the Netherlands.<br />

Lecture Notes in Computer Sciences, 4084, 269-280.<br />

[25] Verdegem, P., & Verleye, G. (2009). User-centered egovernment<br />

in practice: A comprehensive model for<br />

measuring user satisfaction. Government Information<br />

Quarterly, 26(3), 487-497.<br />

[26] Wang, Yih-Jeou. (2009). Rethinking e-government services:<br />

User-centered approaches. Retrieved from the Organisation<br />

for Economic Co-operation and Development website:<br />

http://bit.ly/2XRQ3A

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