icegov2012 proceedings

ABSTRACT
Rwanda was characterized by divisionism, where one part of
Rwandan (Tutsi) was excluded. In 1994 tutsi genocide more than
1 million people were killed, mutilated and injured.
Based on the analysis of field data collected through interviews,
this research provided to decision makers a web portal solution to
address the reconciliation challenges in Rwanda.
The findings show that one of the benefits of implementing ereconciliation
web portal will be to get easily the information
related to reconciliation there will be other benefits, like avoiding
history distortion, it will show negative impact of genocide, and it
will be the best way to help Rwandans and international
community to learn about the genocide. Although a number of
challenges have been found, the main challenge would be the lack
of internet access; other challenges include: the authenticity of
information and the collection of information to be posted on the
web portal. To address those challenges e-reconciliation can be
accessible via mobile phone as the majority of Rwandan has
access to mobile phone. The information posted on ereconciliation
web portal must have references recognized and the
decision makers have to delegate who will manage the posted
information.
Categories and Subject Descriptors
K.4.0 [COMPUTERS AND SOCIETY]: General
General Terms
Human Factors
1. INTRODUCTION
Rwanda a landlocked country situated in central Africa was
characterized by divisionism, where one part of Rwandan (Tutsi)
was discriminated. In 1994 tutsi genocide more than 1 million
people were killed, mutilated and injured.
The Rwandan government is trying to build up the society and
create stability. The main goal of government now is the process
of reconciliation.
Information relevant to reconciliation of Rwandan is not
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ICEGOV '12, October 22 - 25 2012, Albany, NY, USA
Copyright 2012 ACM 978-1-4503-1200-4/12/10...$15.00
E-Reconciliation in Rwanda
Bagambiki Erika
National Bank of Rwanda
P. O. Box 531 Kigali Rwanda
Phone: +250 788643998
viterika@yahoo.fr
466
centralized or coordinated. The research proposed to decision
makers an ICT Solution which will help to integrate the relevant
information that pertain to reconciliation in Rwanda and offer
them in a web portal.
2. METHODS
The research used an electronic survey for the following groups to
assess the reconciliation gaps and challenges:
• GAERG: Association bringing together former students
who survived the genocide of Tutsis in 1994.
• IBUKA: Preserve the memory of the 1994 genocide of
Tutsi, support survivors in overcoming its continuing
effects, and work to prevent further genocide.
• CNLG: National Commission for the Fight against
Genocide.
• Prisoners: Prisoners who killed people during the
genocide
• Burial Sites Managers: Managers for different memorial
sites for victims of the genocide in Rwanda
• NURC: National Unity and Reconciliation Commission
3. AIM
The aim of the research was to analyze the reconciliation of
Rwandan, how ICTs can help in Rwanda’s reconciliation efforts
and arrive at a more significant result.
4. RESULTS
For all groups, Access to information related to reconciliation of
Rwandan takes time; the problem resides on access from different
sources.