icegov2012 proceedings

Figure 15. Full model of Passport Issuance service
From a technical point of view, it should be noted that the
dialogue graph is stored as an xml file.
An interesting feature of the platform is its ability to calculate and
present a number of indicators for the modeled public service. By
pressing “calculate” in the Service Modeling Tool (tab:
Indicators) we obtain the results presented in fig. 16.
These suggest there are 219 different paths (dialogues) in this
service with 26 leading to a Non-Eligible end node. Hence, the
public service contains 193 service versions.
They further suggest a dialogue has a minimum of 3 and a
maximum of 10 questions for the citizen. The citizen has to
provide between 4 and 9 different input documents (based on his
circumstances) to invoke the public service.
Finally, the costs of the service is between 68.8 € and 84.4 € with
an average cost of 80.11 €.
Figure 16. Indicators for Passport Issuance
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Step 3. Content Manager Stores the Dialogue to the
Database
In this step the content manager inserts some basic information on
the service (see fig. 17) and stores it to the Service database hence
making it available for launch by citizens.
Figure 17. Inserting basic information about the service
Step 4. Citizen Launches the Dialogue
In this final step, the citizen visits the Dialogues Presentation
website, selects the Passport Issuance service, views the basic
information about it and launches the dialogue. After that, the
questions are asked one by one (fig. 18).
Figure 18. Screenshot presenting one question with possible
answers
Based on the answers, the citizen is informed whether he is
eligible and in this case what are the required documents and the
cost of the service (fig. 19).