icegov2012 proceedings

Figure 1. The structure of respondents by the age-group and
gender
Figure 2. Estimated Population by age-groups in Kosovo (%),
2009 [19]
Figure 3. The structure of respondents by gender
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Figure 4. The structure of respondents by their employment
The total percentage of unemployed respondents from this survey
has not exceeded 2%, a figure below the assumed high rate of
unemployment in Kosovo. It is however anticipated that the
responders working in the informal sector have not declared
themselves as on unemployment. As an additional comparison, a
first important labor market indicator is the relative size of the
working age population, e.g., the persons between the ages of 15
and 64, which approximately defines the potential available
manpower. In Kosovo, this figure from the 2009 SOK LFS is
comparatively low with only 64.0%. The reason for this becomes
apparent by looking at the age structure. Kosovo has a relatively
young population, with almost one of the third of age 15 and
under and 7.8% aged 65 or above.
Traditionally the younger generations are more familiar and show
more interest in information technologies and feel more motivated
in using e-government. It shall be noted that such a young
population structure during this survey, with a majority of survey
responders younger than 35, represents a factor which may
heavily shape the results of this study. It is however apparent that
this factor coincides also with the general population structure and
therefore appropriately corresponds to the real situation in the
field.
Table 1. The structure of respondents by education
Level of Education N %
Secondary School 134 44.7
Tertiary/University degree 164 54.7
Total 300 100.0
The Table 1 outlines the structure of respondents by education.
The survey revealed that the general interest in e-government in
Kosovo is very high, since 92% of people questioned have
confirmed that they would prefer to complete all administrative
processes online, while only 7% of them were not interested in
using administrative services online (Figure 4.). The usage
statistics revealed that while 71% of respondents have indicated
that they have visited the Kosovo e-government portal site, the
percentage of internet users who have already used e-services is
low (34%) (Figure 5.). As a comparison, Heeks [20] uses an