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projects and their on-site images. The system will also provide additional avenue for Citizens to forward suggestions or request for the development projects required in their locality to the Government. It was expected that, when implemented successfully at the Federal Government level, the project will ultimately be deployed at the federal level and for Federal projects, but will consequently be integrated with the States Government. 2.1 E-Participation System Stakeholders All Ministries, Departments and Agencies (MDAs) at the Federal Government that execute any Federal Government project will be considered as stakeholders while the Office of the Secretary to the Government of the Federation will serve as the driver of this important e-Government Project. 2.2 Objective of the E-Participation System 1. Provide a Software Application that will provide interface with the Grassroots through SMS on the GSM phones and using internet facility for the purpose of monitoring and tracking Government Project Implementations. 2. Provide a means for Government to monitor progress on ongoing projects, completed projects, images and all information on Projects. 3. Provide a means for Government to keep track of feedback from the general public on ongoing/completed projects. 4. Provide a means for the general public to submit request for developmental projects to the Government. 2.3 PRIVATE SECTOR ENGAGEMENT The Office of the Secretary to the Government of the Federation of Nigeria, having conceived the project, engaged the services of a private sector company in the design, development and the implementation of the system while riding on the Networking and communication infrastructure provided by another Government outfit. 2.4 PROJECT STATUS The project had reached an advance stage, these stages are as followings; • E-participation application has been fully developed, tested and ready for deployment • Hosting arrangements in placed. • Data collection and collation about the approved Federal Projects for the database is in progress. • A GSM Service Provider was chosen as the network operator for the SMS, for the pilot stage of the project. 469 GSM SERVICE PROVIDE R Mobile Network Server Figure 1. e-Participation System Overview Application Server Internet OSGF Console 3. ACKNOWLEDGMENTS I wish to thank the Presidency: Office of the Secretary to the Government of the Federation (OSGF), Nigeria for the confidence and support given to the ICT Team from the conception of this project. My gratitude goes to the Director, Planning, Research and Statistics of the OSGF and entire ICT Team for the cooperation and support demonstrated on the course of conceptualization of this project to its implementation. .
Enterprise Systems and Government Organizational Changes: A Socio-Materiality Analysis Loni Hagen Department of Informatics SUNY at Albany 1400 Washington Ave Albany, NY 12222 (518) 442 3300 lkim3@albany.edu ABSTRACT Advocates of Enterprise Systems argue that such systems promise many advantages to government organizations, such as enhancing performance, transparency, accountability and efficiency. However, the fulfillment of these promises is not easy to establish. The socio-materiality framework provides a useful way to evaluate Enterprise System implementation by investigating technology use in everyday practice over time. This study of the usage of the On-Nara system (a Korean government Enterprise System) suggests that particular structures of technology use develop in relation with institutional conditions, and responsibilities of users, as well as associated technologies in use. We argue that an Enterprise System can bring unintended (not necessarily negative) micro-level organizational changes. Further, we found that initially inflexible Enterprise Systems gain flexibility when used in combination with other internetconnected technologies. Categories and Subject Descriptors K.6.1 [Computing Milieux]: Project and People Management – Systems Analysis and Design General Terms Management, Human Factors, Theory Keywords Socio-Materiality, Practice Theory, Electronic Government, Public Management, Enterprise System, Materiality, IT Impact, Organizational Changes 1. INTRODUCTION The socio-materiality framework was developed to examine the interaction between technology and users after systems go-live. Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, to republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. ICEGOV '12, October 22 - 25 2012, Albany, NY, United States, NY, USA Copyright 2012 ACM 978-1-4503-1200-4/12/10…$15.00. 470 Donghee Sinn Department of Information Studies SUNY at Albany 1400 Washington Ave Albany, NY 12222 (518) 442 3300 dsinn@albany.edu We choose the Korean National Police Agency as an empirical setting for a case study of the On-Nara System, an Enterprise System that the Korean Government developed to transform the way the government works. In this study, we aimed to learn: (1) What material capabilities of technology do users adopt and creatively shape in a particular organizational context?; (2) What are the changes in the users’ routines after the introduction of the technology in this organization?; and (3) How do the System’s provisions and features for the goals of improving efficiency and transparency appear to be used? Going beyond the question of how a technology is appropriated in specific environments, we endeavor to understand the process of human interaction with technology wherein the socio-materiality of the human-technology nexus is constituted, and recursively reconstituted, as an emergent structure of technology-in-use. 2. THEORETICAL FOUNDATION: SOCIO-MATERIALITY FRAMEWORK Wanda Orlikowski developed the socio-materiality framework to support the argument that technological materiality is inextricably bound up with everyday life [4]. The socio-materiality approach reconfigures the notion of “agency,” as a capacity realized through associations and networks of humans and materials as well as organizations, rather than simply inherent in human beings [3]. The Socio-materiality view posits that humans and technologies are inseparably entangled with each other in association with organizational realities that agents build and change [3][4]. In organizational practices, the need to accomplish task goals with the available technologies can result in adjustments of routines. This explains why improvised usage of technical features can override the originally intended purposes [5]. While acknowledging that technological properties have inscribed in them the designers’ intentions and knowledge at the time of development, this view focuses on the selection and modification of particular technological capabilities by users [1]. This approach is especially useful for examining internetconnected technologies where relationships between use and properties are complicated and constantly changing as new artifacts and configurations are connected to current technologies [2]. Nowadays, internet-connected technologies, including Enterprise Systems, are omnipresent in governments. One of the
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2012 ALBANY, NEW YORK UNITED STATES
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Foreword The 6 th International Con
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Table of Contents Forward .........
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Session 10: ICTs & Governance Trans
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o Revival of Farming Community with
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International Steering Committee Jo
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Jim DAVIES, Computing Laboratory, U
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Session 1 Open Government Data
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the combination of their moral sent
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involve the creation of a Network o
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approach [28] to expose indicators
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4. IMPLENTING PAR In order to come
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conclusions that might arise rom th
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6.3 Large Scale Implementation In r
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Implementation Framework for Open D
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2) Usage: Assessed by quantifying t
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Increasing Kenyan Open Data Consump
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insight into available data resourc
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New Perspectives for Electronic Gov
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Not without reason therefore that t
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Another principle adopted by this s
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access to public information, chang
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Open Government 2.0: Citizen Empowe
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As a third finding, we also found a
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Session 2 E-democracy & Participati
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two polarized (optimistic or utopia
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through aggregating, shaping, and c
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in-depth expert interviews, and wer
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government made of citizens’ cont
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[8] Putman, R.D. 1994. Making Democ
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The third stream of studies reviewe
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interests, gaining access to inform
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2. THEORETICAL FOUNDATION 2.1 The P
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epresentatives from the three main
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While letters to the editor could b
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person. Table 5: Public sphere char
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[32] Yang, S., H. Lee, and S. Kurni
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In March 2000, just a couple of mon
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society the gap will close [2]. The
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A New Roadmap for Next-Generation P
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needs and the activities of policy-
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[18] Moss, S., (2010). Policy Model
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2.1. National digital inclusion exp
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advanced initiatives specifically d
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involved later [22]. Several instit
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among lecturers and students parall
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2. COMPARATIVE E-GOVERNMENT IN LATI
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governments can innovate or be disc
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2. E-GOVERNMENT AS IS 2.1. E-Govern
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ankings on the formation of nationa
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Framework for Useful Transparency W
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are doing a good job overall in reg
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The Circular Continuum of Agencies,
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continue to rely on dial-up Interne
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this time the authors continue to w
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government agencies should consider
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The critical success factors for we
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include customers and competitors,
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Websites or columns for MFWs In thi
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According to our investigation, the
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Construction of Inter-regional Publ
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The Development of Public Smart Pho
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Stage Description 1 st stage (Simpl
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Understanding Citizens’ Perceptio
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performance compared to those provi
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Session 5 Information Sharing, Mode
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arising as a result of these two bi
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forms for the system. At the same t
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further investigation of the relati
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5.3.10 Commitment Both personal and
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law. Virginia Journal of Internatio
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available to others” [5]. Informa
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conflict around information sharing
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for understanding information polic
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primarily on the information flows
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On Public Service Provision Informa
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employs workflow management technol
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o Information. Represents any infor
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common documents repository at the
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Figure 15. Full model of Passport I
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142
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policies to prevent government agen
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ecause the majority of the shared i
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A Patent System Ontology for Facili
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uilt on top of the semantics of RDF
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dynamically derive relevancy based
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Figure 6. Cross-‐Reference betw
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Category II: After identifying some
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[8] De Nicola, A., Missikoff, M. an
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oral option, it also allows for a m
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mapping of citizens would ensure un
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Here the authors wish to extend the
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http://www.ecp.gov.pk/Reports/SPStr
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will enable to assess and confront
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The underlying DeLP process is as f
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Preparing for Digital Curation Gove
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semester hours. Nine of the forty-f
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REGNET: Regulatory Information Mana
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Search Terms/ Concepts References D
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4. COMPARATIVE STUDIES OF REGULATOR
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1105.4 [6] Content of Section 1105.
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Pollution Prevention Guide for Vehi
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From Information-Poor to Informatio
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To address the divide, specific gov
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ICT for Development and the MuNet P
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competencies and skills, contributi
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ICT Policy in Africa - A Comparativ
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essential and necessary to guide th
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Kenya it is the minister for Inform
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of existing Public Internet Access
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the policy process e.g. formulation
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Laggards or Victims of Socioeconomi
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Figure 3. Facilities & Services Enj
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Promoting user uptake of e-governme
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It was also decided that it was nec
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Session 8 Measurement 1
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technology (IT) projects by governm
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Gap = 5; The weak and unreliable In
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6. ACKNOWLEDGEMENT We are grateful
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aspects are hardly discussed as the
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service level agreements. The inter
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concensus of all participants, the
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Furthermore, it is understood from
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Mobile Technologies on the Internet
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of mothers. Based on this reason, w
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5.1.4 Precedence Plots Based on com
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3 indicators are similar but not th
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Latitude 10°�S 9°�S 8°�S 7
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7. CONCLUSION According to ORDIT an
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include but not limited to: payment
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Categories Only XSS (%) Table 2: Di
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From table 3, it can be deduced tha
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Session 9 Social Media in Governmen
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1. What kind of social media servic
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4.2.1 Facebook Usage Figure 3. Perc
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Government Crisis Communication on
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estoration theory. He termed it as
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Table 3. Strategies for Pre-crisis
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accounts, among which seven message
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information in the crisis event sta
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Government Official Microblogs: An
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It is worth mentioning that, while
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Managing Chinese Government Microbl
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due to their tremendous influence,
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3. ACKNOWLEDGEMENT This research is
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3) Established year: to specify the
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Figure 6. Language used in Hong Kon
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E-Government and Transformation of
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and domestic as well as internation
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4.6 Computerisation of Railway Tick
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abysmally low (2.25). In addition t
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Evaluating and Assessing a Typology
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Exhaustiveness indicates that all c
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Fig. 1 Spatial Unit Fig. 3. By whom
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SUPPLEMENTARY TABLE 1. RESULT OF SE
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Explaining the eGovernment Paradox:
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eGovernment services to a large ext
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policy agenda, as Heeks [10] says,
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Implementation Plan’s outcomes an
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Conference on eGovernment (pp. 90-9
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Investigating the Relationships bet
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hybrid or authoritarian regime. Bov
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Technologies, Tools and Web 2.0 in
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with resources, peers and experts w
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cluster were: Court Clerks; Court,
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(8 questions) and the third subpart
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http://ux.brookdalecc.edu/governanc
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the examination of the 311 program
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3. CASE STUDY METHOD This study use
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discuss departmental performance at
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or laptop computers. Internet conne
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[2] Anavitarte, L. and Tratz-Ryan,
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A Literature Review: IT Governance
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Interviewees Useful? Table 3. Inter
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Assessment of Success Factors of e-
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In view of different theoretical ap
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approximate figure of 60% of intern
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difference between its priority and
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Computer Supported Contractor Selec
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(2) conduction of the public auctio
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E-Government Success Factors in the
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creating different incentives and p
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American and the Caribbean Institut
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* Note: A 7-points Likert scale was
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showed to be useful, for collecting
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Public CIO, Figurehead or Decision-
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4.2 Operative CIO The Operative CIO
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Session 12 Implementation & Impact
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NYSED is responsible for collecting
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considered markers that are able to
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many of the MDGs. The direct impact
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strongly believed that local govern
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Goal Variables Measurements 2 3 Com
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Hypothesis Variables Endogenous Exo
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[16] Joreskog, K.G., and Sorbom, D.
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GoN has addressed the challenge to
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Figures 6 and 7. Computer classes a
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ICT-enabled Delivery of Maternal He
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3. E-HEALTH 3.1 ICTs and Health Com
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Chart 1 [40] GHANA - Total Telephon
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change their behaviour, improve the
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activities such as the MoTeCH partn
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If We Build it Will They Come? A Mi
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The methodology contains inherent l
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information about their broadband s
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Session 13 E-democracy & Participat
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attempt to influence future behavio
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Evidence shows that cognitive facto
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success factors for eParticipation[
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structure of the forum as well as t
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government as well as augmenting di
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Figure 1: Message content 4.3 Messa
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Figure 6: Associated levels 4.10 At
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improve the government management e
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Session 14 Information Structure
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2. HEALTHCARE IN RURAL INDIA Health
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Cloud Data Center Internet Service
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Reliability of data: data collected
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Information System (NHIS). A Nation
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charge are either not aware of the
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from this medium. Additional securi
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attacks require the adversary to ma
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actions with yet unknown recipients
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Session 15 Measurement 2
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2) The areas to which mobile and wi
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2. OVERVIEW OF DISTRICT MAPPING The
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3.4 Driving License Driving License
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and socio-economic backgrounds. The
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Figure - 2: eGovernment Implementat
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Tutorial: Digital Curation for Publ
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ut also provide sufficient detail o
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ABM is known as a bottom-up simulat
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5.2 Relation to Empirics “Where d
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Larson, Elizabeth .................
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