icegov2012 proceedings

the description of procedure for more than 70 public’s services.
The evolution of this site must be to transform those procedures to
transactional application forms and template to download.
To encourage public service to empower its organization,
Moroccan government had launch since 2005 e-government
awards “e-mtiaz” for excellence in e-government to incite public
service to implant or develop more e-service. This program is
replaced in 2008 by new vision morocco digital 2013 after failed
to create integrate services.
After ten years, the e-government implantation was not a success
story. It’s important to note that after this long period, the
transformation through ICT presents multiple problems and
majority of project consume budget, time and effort without reach
the real result. Some announced project failed. Public service in
Morocco doesn’t have attractive content, service and interface to
be classed as 100 solicited web site in Morocco and less that 16
services were operational and were applied to business to
simplified government relationship and check.
3. MOROCCO DIGITAL PLAN 2013:
TARGETS AND SERVICES
Morocco digital plan was built around a clear vision and
ambitions for Morocco. The aim is to use the e-Government
projects to modernize the government and local governments to
serve citizens and businesses. It uses ICT to reconfigure the
process in depth, making them effective and efficiency, fully
geared to serve citizens and business. The goal for 2011 is to
complete commitment from other emerging countries and by
2013, to be at their level of utilization of e-government services.
To achieve those objectives, four key indicators have been
identified: 1) United Nations readiness ranking evolution from 0,2
to 0,8, 2) E-government project evolution from 16 services to 89,
3) Growth of IT business turnover more than 100 million, and 4)
Ranked e-government site in top 100 are more than 5.
3.1 Public Services
Morocco Digital 2013 aims to offer a panoply of services required
by citizen and business lifecycle evolution. The complete list is
available and other resource relying to e-government in Morocco
at www.egov.ma. This section presents a selection of services
offered to citizens and businesses.
3.1.1 Citizen Services
Public Service Description
Electronic National Manual service to store citizen data
Identity Card
Biometric Passport This service offers the possibility to
www.passeport.ma track the evolution of the biometric
passport request.
e-justice, @dala This service offers a database of the
law in morocco from 1912. The
database is not updated.
Citizen Unique This project aims to identify Citizen
identification for all integrated services
Marital status This services aims to provide
administrative paper to citizen
E-Consulat
This service aims to answer Moroccan
reside in foreign countries requests
E-Tax
This service aims to provide a web site
to pay local tax on line
493
3.1.2 Business Services
Public Service Description
Simple IS, Simple Tax Service declaration for
TVA
Business
B@DR Custom online service
CNSS
Online service to declare
employees social subscription
Business
This project aims to get Business
identification unique identification
Entrepreneurship This services aims to provide an
online service to declare business
3.2 E-Participation Web Site
The objective of e-participation initiative is to improve citizen
access to public services information and their participation in
decision making.
Moroccan government launches several initiatives, including:
o Fikra: The Suggestion Box to Administration Improvement
o Laws Commenting: Citizens may comment laws
o Satisfaction survey and suggestion box on the government
o Department websites starts providing forms to measure user
satisfaction or get feedback.
4. MOROCCO DIGITAL 2013 AND T-GOV
Moroccan government through its program to transform the
society as digital communities is a challenge. To success this
ambition Moroccan government had invest in infrastructure and
promote more oriented service like biometric passport, driver
license and digital national card. This investment take morocco at
the range 126 with 0,32 in the UN e-Government survey in 2010
earning 14 places. Take a good place is the goal of the Morocco
Digital 2013, Moroccan government must think more how to
transform its structure to insure the real integrated government.
Like other developing countries, Moroccan E-gov encountered the
problem of how to manage efficiency the cost associated with its
IT, how success the integration of the offered services. The next
step is to rethink this plan by integrating the KPI attached to
return on investment and mange citizen differently. Some projects
must be split to smaller project to earn on realization visibility.
Moroccan government must also prioritized project like Unique
Citizen or Business Identification and Inter-government Buses.
5. CONCLUSION
By adopting the Morocco digital 2013, Moroccan Government
decide to improve its performance and empower citizen and
business through the integration of ICT. The adoption of ICT is
the first step in restyling Moroccan government. By the way, the
Moroccan government must rethinking its offer through adopting
IT Service management as repository to manage its offer, to align
with the citizen and business needs and to readapt a maturity
models that improve public services life cycle according a
government enterprise architecture.
6. REFERENCES
[1] United Nations E-Government Survey 2010.
[2] United Nations E-Government Survey 2008.
[3] Kim, H. (2009), Maturity Model based on quality concept of
Enterprise Information Architecture.