icegov2012 proceedings

noted. The list of basic e-services (12 - for people, 8 - for
business) allows to assess the level of services providing in the
EU countries. It is based on a 5-level scale: the lack (0) and the
availability of services by improvement.
There is not established system of monitoring the e-governance
development currently in Russia, which allows you to evaluate
this phenomenon not only from the quantitative, statistical
characteristics, but also from the perspective of improving the
quality of services provided.
3. EXPERT POLL APPLICATION FOR
THE ANALYSIS OF E-GOVERNMENT
E-Government Center NRU ITMO has launched a set of
sociological researches dedicated to the challenges of
e-government development in Russia and solution approach
thereof. The purpose of expert poll held in autumn 2011 was to
study the difficulties of e-government development identification
and to make recommendations for the best results of
e-government implementation. During the research 66 experts
were interviewed. Three areas have been studied in frame of the
research: e-government development issues, its solutions and
preferable communication channels.
In the course of the study, experts have proposed various solutions
to e-government development issues, based on their experience
(Table 2).
Table 2. Experts’ solutions
for e-government development problems (Russia)
No Issue Solution
1 Unachievable
deadlines for goals
(3,8 points)
2 Lack of e-legislation
development
coordination
(3,8 points)
3 The practice of egovernment
development doesn’t
match development
standards of large
information systems
(3,7 points)
� Targeting must comply with the SMART
criteria (Specific, Measurable, Achievable,
Realistic, Timely)
� The need to create a separate authority
with responsibility for e-government and
information society development and
regulatory base formation
� Coordinated, coherent and consistent state
policy conducting with vertically
integrated control system
� 4 major components of online service
providing standardization on the base of egovernment
architecture
� Usage of positive international experience
The authors of the poster have tried to present a research
technique based on the results of reflection on the variety of the
best state-of-practice methods in a unified scheme (Fig. 1). The
authors recognized the need to shift the research focus from
simple components of assessment to complex ones. The existing
monitoring methodology proves the necessity of scientific
foresight application. In this regard, the experience of the
European foresight, which identified priorities for the ICT
program of the EU countries, could be useful. The integration
between e-government development and administration reform is
an important task in current situation [3].
The authors believe that the research methodology and tools
should be developed not only for Russia but for the post-Soviet
countries - in particular the Commonwealth of the Independent
State (CIS).
491
QUANTITATIVE
METHODS
Integral indicators
(indexes & rankings)
Web-monitoring
methods
Statistical reports
Public opinion poll
EXPERT
POLL
FORESIGHT
QUALITY
METHODS
Reviews Recommendations Forecasts
Test purchase
Content analysis
methods
Focus groups
Web-portal analysis
(content, usability…)
Figure 1. E-government development
and Information Society monitoring methods
4. CONCLUSIONS
1. Countries with the high level of quantitative indicators’
development (IT infrastructure, Human capital) can get higher
positions in the UN e-Government development Index. On the
contrary, the group of top leader countries consists of states with
highly developed quantity indicators (management optimization
etc.). Positions of countries in each rating differ because of the
disparity of indicators’ weight and analysis focus. For instance,
Human capital component doesn’t fit in Waseda methods of
estimation. This component is traditionally high in Russian
Federation. This fact explains the lower position of Russia in this
ranking.
2. In case of building a system of assessing the level of egovernment
in a particular country the technique of the EU
online services evaluation is appropriate to use (in adapted form).
It should be noted that the basis of this method is approved the
enlarged list of priority e-services.
3. The authors proposed the assessment methodology which can
be used to measure the e-governance development in other
countries. The authors believe that expert polls conduction,
standing in line with the global research practices, provides the
qualitative assessment, reasonable forecasts and recommendations
for e-governance evaluation in the country.
REFERENCES
[1] United Nations e-Government Surveys. [E-source]:
http://www.unpan.org/Home/tabid/1243/language/Library/M
ajorPublications/UNEGovernmentSurvey/tabid/646/
language/en-US/Default.aspx
[2] The 2012 Waseda University World e-Government Ranking.
[E-source] http://www.e-gov.waseda.ac.jp/ranking.htm
[3] Ojo, A., Janowski, T. Integrating Electronic Government and
Public Administration Reform Strategies: Method and
Experience. In Global Strategy and Practice of
E-Governance: Examples from Around the World. Eds.
Danilo Piaggesi, Kristian Sund, Walter Castelnovo. 2011,
102-123.