icegov2012 proceedings

(8 questions) and the third subpart includes web 2.0 (10
questions).
6.2.1 Technologies
The point is to identify whether the administrators are familiar
with technologies or not. The data showed that the majority of the
respondents are familiar with the technologies. Map creation
software is the least one that is being used at work (no one uses
it), Microsoft Project (9,1%). Word processing software is used at
work (36,4%) and 66,7% of the respondents use it at work & at
home equally. The most used at work is electronic mail software
and spreadsheet software, out of total 63,6% use electronic mail
software at work and 36,4% use it equally at work and at home.
6.2.2 Tools
“How often do you use the tool in your work activities: during the
whole day, half of the day, ¼ of the day, less than an hour or don’t
use it?”. All respondents said that they use computer/laptop durind
the whole day. 18,2% of total respondents said that they use
mobile phones and Smartphones whole day, 9,1% of respondents
use scaners actively. Less used are calculators, USB flash,
electronic charts, map or attlases
6.2.3 Web 2.0
In this subpart of the survey, the questions are related to web 2.0.
Are the employees familiar with web 2.0, do they use web 2.0 at
work or do they not use it? The data shows that, some of them are
well familiar, whereas others are not. 10% of respondent know
about the Blogging, Online virtual games and worlds, Media
sharing and social media software. Most of respondents are
familiar with blogging and social media software but do not use
them. Social networking (Facebook; LinkedIn; My space) is the
most used by the respondents. Out of the total 41,7% use social
networking at home. No one has blog. The survey data shows that
most of the respondents are familiar with web 2.0 applications
but, don`t use them at work. Despite that some of Web 2.0
applications are not allowed to be used at the workplace, the
respondents know about them and used some of them for years.
33,3% of respondents declare that they have Skype account since
3 to 4 years, 33,3% have Skype account for more than 5 years.
Out of the total, 16,4% of the respondents have Facebook account
for more than 5 years.
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6.3 Part 3 – Technologies, Tools and Web 2.0
Use at the Workplace Communications
Third part of the survey (7 questions) point the effect of
communications based on the technologies, tools and web 2.0
uses. 33,3% of respondents strongly agree, that better
communications will improve mostly working community and
team working (25%). 75% of respondents declare they agree that
the information flows transparency will be improved, 83,3% agree
that information exchange difficulties will be diminished. Out of
the total, 58,3% agree that better communications affect personal
fulfillment, 66,7% agree that misunderstanding along the
communications channels will decrease. 50% of employees
declare that team working will be improved. Only 8,3% of them
strongly disagree that better communications will improve
personal fulfillment.
6.4 Part 4 - Willingness to Learn
Fourth part of the survey includes 8 questions. The survey data
shows that the majority of the respondents strongly agree to learn
in order to improve their knowledge, skills and competencies. The
respondents agree that knowledge and competencies about new
technologies, tools and web 2.0 will indirectly influence work
efficiency. All respondents agree that they would spend time to
learn, no negative response. Of the total, 16,7% are interested in
learning about technologies, 8,3% are interested in tools, 8,3%
are interested in web 2.0. Most of respondents (58,3%) would
spend 6 hours weekly to learn, 16,7% would spend 2 hours
weekly, 16,7% would spend 10hours, and only 8,3% would
spend more than 10 hours weekly. “In case that you enroll in a
learning course for technology, tools and Web 2.0, who will
benefit from it?” 60% of respondents said that the benefit will be
for him/her personally and the organization, 40% said that the
benefit will be for him/her, organization and services.
7. CONCLUSION
This research paper tried to identify technologies, tools and web
2.0 which support public administration communications, while
focusing on the people in the process (Figure 7). Additionally to
the eAdministration and public administration 2.0 literary review,
an investigation within O*NET database was done. The paper
looks at the key issue that the public administrators need not only
to be knowledgeable, highly qualified, skilled and competent for
doing their job, but much more to be familiar and prepared for
using technologies, tools and mostly web 2.0 applications,
relevant to his/her occupation at workplace.