icegov2012 proceedings

Monitoring Methods of e-Governance Development
Assessment: Comparative Analysis of International and
Russian Experience
Lyudmila Bershadskaya, Andrei Chugunov, Dmitrii Trutnev
eGovernment Center
National Research University of Information Technologies, Mechanics and Optics (NRU ITMO)
V.O., Birzhevaya line, 14, office 270; 199034, St.Petersburg, Russia; +7812-457-1796
ABSTRACT
In this paper the analysis of e-governance monitoring methods is
given. The article includes international measurement techniques
description.The authors introduce expert poll methodology for egovernance
development assessment and the results of it’s
application in Russia.
Categories and Subject Descriptors
K.4 Computers and Society; K.6 Management of Computing and
Information Systems; H.1 Models and Principles; H.4.2
[Information Systems Applications]: Type of systems –
e-government applications
General Terms
Research framework, e-government, e-governance
Keywords
e-governance, e-government, monitoring, assessment, expert poll
1. INTRODUCTION
The global practice contains plenty of monitoring and assessment
systems of e-governance development focused both on
quantitative and quality characteristics of the research theme.
Nevertheless not all methods and assessment criteria can be
applied to the analysis of the experience of a certain country.
The study of global experience in this field allows to define
e-government rankings, e-services assessment methodology, the
foresight techniques. The UN e-Government Development Index
(3 evaluation directions, 53 indicators) and Waseda University
World e-Government Ranking (7 evaluation directions, 20
indicators) are examined in the poster [1, 2].
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ICEGOV '12, October 22 - 25 2012, Albany, NY, USA
Copyright 2012 ACM 978-1-4503-1200-4/12/10...$15.00
{analytics, chugunov, trutnev}@egov-center.ru
490
2. INTERNATIONAL EXPERIENCE
OF E-GOVERNANCE ASSESSMENT
Each of the described methods has several levels of assessment.
The table below (Table 1) provides the results of this comparison
based on 3-level measurement system (the number in the second
column indicates the level of assessment occupied by Waseda’s
Level 1 measurement in the ranking of the UN).
Table 1. Assessment level comparison between
Waseda University Ranking and UN e-Government
Development Index
Waseda Univ.
World
e-Gov Ranking
Network
Preparedness /
Infrastructure
Management
Optimization /
Efficiency
Required
Interface-
Functioning
Applications
National Portal-
Homepage
Government
CIO
Level
UN e-Government Development
Index
1 Telecommunication Infrastructure
Component
0 No
0 Partly compatible with Online Services
Component Class C (One-stop-shop for
online services, Downloadable forms,
Online forms, Job opportunities, Online
transactions)
3 Online Services Component Class A
(Existence of a one-stop-shop national
portal)
3 Online Services Component Class A
(Chief Information Officer (CIO), or
similar officer with a leadership role, to
manage national cross-agency e-gov.
programmes/projects
0 No
e-Government
Promotion
e-Participation / 2 Online Services Component Class D
Digital
(Citizen participation /
Inclusion
interconnectedness)
N/a 1 Human Capital Component
International indices allow the cross-country comparisons
conducting, however, it can not be used to analyze the situation in
the specific country. In this connection the system of indicators to
measure the level of electronic services development in the
European Union (the development of Capgemini) should be