icegov2012 proceedings

• Civic Platforms and Coalitions
• Regional Integration through e-Governance in UN-ESCWA region organized by UN Economic and Social
Commission for Western Asia
• Smart Cities - Sustainable Urban Innovation organized by European Commission, JRC-IPTS, Information Society Unit
• Financial Transparency and the Role of Government organized by the OrgPedia Project;
• Developing Public Value Metrics for Return on Government ICT Investments organized and sponsored by Microsoft
• Big Data Analytics organized and sponsored by EMC
• Bridging the North and South Gap in ICT-enabled Policy Modeling and Governance co-organized by UN-IIST Center
for Electronic Governance, Center for Technology in Government, and the EgovPoliNet/Crossover project
In response to the call for submissions, the conference received 166 submissions from 68 countries. Five kinds of contributions
were sought in the call – (1) Completed research or practice papers (2) Short research or practice papers , (3) Demonstrations – 2
pages in length, (4) Posters and (5) Tutorials proposals. The conference organizers received a total of 98 completed works, 49
ongoing works, 2 demonstrations, 11 posters and 5 tutorial. The members of the program committee and expert colleagues
anonymous peer review (on average, three reviews were carried out for each submission). This process resulted in, 23
submissions accepted as Completed Research work, 10 as Completed Practice/Policy work, 24 as Ongoing Research Work, 14 as
ongoing Practice Work, 33 as Posters, 2 as Tutorials and 1 as Demonstration. This was an acceptance rate of 34%. All accepted
submissions have been included, in revised form, in this volume, which is organized into 15 paper sessions, a poster section and
a tutorial section.
Many people and institutions contributed to the organization of ICEGOV2012. We wish to express our most sincere thanks to the
official host of ICEGOV2012 – the Center for Technology in Government, University at Albany, and particularly to the Dr.
Nancy Zimpher, Chancellor of the State University of New York (SUNY), and George M. Phillip, President of the University at
Albany, for creating the enabling environment to turn ICEGOV 2012 into a reality. We also wish to thank Gerald D. Jennings,
the Mayor of the City of Albany, for supporting and hosting the conference in the beautiful city of Albany, New York. We also
wish to thank the conference patron, The U.S. National Archives and Records Administration for endorsing the conference.
We would like to thank our Silver Sponsors Accenture and the Macau Foundation whose contributions have allowed ICEGOV to
be one the premier international conferences in electronic governance. We would also like to recognize Microsoft and EMC for
their dedication to ICEGOV since its inception—it could not have grown without their support. Special gratitude is due to Macao
SAR Government, Public Administration and Civil Service Bureau (SAFP) and Macao Foundation, particularly to Ms. Florinda
da Rosa Silva Chan, Secretary for Administration and Justice; Mr. José Chu, Director of SAFP and the President of the Macao
Foundation; for supporting ICEGOV2012, the ICEGOV global conference series, and the e-Macao Program as the origin of the
series.
Our sincere thank you goes to the host of ICEGOV2012: the Center for Technology in Government (CTG), University at Albany.
In particular we would like to recognize the efforts of Theresa Pardo, Jana Hrdinova, Jane Krumm-Schwan, Meghan Cook,
Alison Heaphy, Paula Rickert, Jim Costello, and the whole CTG team for their time, energy, and dedication to ICEGOV2012.
We are grateful to the General Conference Chairs in particular, David Ferriero, Archivist of the United States, National Archives
and Records Administration and Haiyan Qian, Director of the Division for Public Administration and Development Management,
United Nations Department of Economic and Social Affairs. We are appreciative of the guidance and support provided by the
International Steering Committee and the National Steering Committee at various stages of the conference planning. We thank
Sharon Dawes for chairing the Best Paper Awards Committee and the members of the committee for conducting a thoughtful and
rigorous selection process. We would like to thank all of the members of the Program Committee and additional reviewers for
their efforts in carrying out a quality review process which is the foundation of a strong conference program. We are most
grateful to the keynote speakers, to the organizers and chairs of tutorials, doctoral colloquium, plenary sessions, thematic
sessions, paper sessions and discussion panels, and to all panelists and speakers for their contributions. We are most thankful to
all authors for their efforts in preparing, submitting and presenting papers at ICEGOV2012. Last but not least, we would like to
acknowledge the efforts of the ICEGOV2012 Conference Committee and the team at the Electronic Governance Center, UNU-
IIST towards organizing ICEGOV2012.
We believe ICEGOV2012 has contributed to the ongoing efforts of building a global community of research and practice for
Electronic Governance that is able to cross not only national but also institutional and thematic borders, and that the contacts,
discussions and ideas in Albany in October 2012 will continue well after the conference is over and continue to build as we
approach ICEGOV2013.
Albany, NY October 2012 J. Ramon Gil-Garcia, Centro de Investigación y Docencia Económicas, Mexico
Natalie Helbig, Center for Technology in Government, SUNY, United States
Adegboyega Ojo, United Nations University, Macao
Program Co-Chairs
ICEGOV 2012
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