icegov2012 proceedings

Without any regards to the form of communication, the
communication itself plays a very important role in the PA. A
number of variables influence the PA effectiveness of
communications. Some are found in the environment, intranet
environment, extranet or internet in which communications take
place, some in the personalities of the sender and the receiver, and
some in the relationship that exists between sender and receiver.
In the present context, PA communications are discussed within
intranet environment. In the literature, there exist many studies
concerning PA communications effectiveness and efficiency.
INTRANET
Workplace
Communications
EXTRANET
Communications
INTERNET
Figure 4. Intranet (workplace) communications
In his study, F. Petru examines the role of communication for the
managerial process effectiveness of public administration [20].
D.Špaček and J.Špalek analyze the relationship between
electronic public administration and the present public
administration model as developed within the reform of public
administration in the Czech Republic, which has a significant
impact on the information flows (communication) and certainly
on the electronic public administration in the Czech context. The
authors argue that, the quality of communication can be
significantly influenced by utilization of modern ICT [25].
“Digital Communities” study accent on wikis or similar tools,
such as Microsoft’s SharePoint or others, that could be used to
standardize business processes, functions and terms across an
entire government. Web 2.0 and social networking preparedness is
also discussed [5].
In the next part of the current research, O*NET database will be
investigated. O*NET is identified as a benchmark database for
occupations [22, 23]. It contains information about hundreds of
standardized and occupation-specific descriptors, including
required technologies and tools for public administration related
occupations.
5. O*NET - TECHNOLOGIES AND TOOLS
@ PUBLIC ADMINISTRATION
OCCUPATIONS
Occupational Information Network (O*NET) 2 is a comprehensive
database of worker attributes and job characteristics [17]. O*NET
is the replacement for the Dictionary of Occupational Titles
(DOT). O*NET is being developed as a timely, easy-to-use
resource that supports public and private sector efforts to identify
and develop the skills of the American workforce. It provides a
2 Occupational Information Network, http://www.onetonline.org/
304
common language for defining and describing occupations. Its
flexible design also captures rapidly changing job requirements.
O*NET database can serve as the engine that drives value-added
applications designed around core information. It provides the
essential foundation for facilitating career counseling, education,
employment, and training activities [18]. The database, is
available to the public at no cost, is continually updated by
surveying a broad range of workers from each occupation. The
database also provides the basis for Career Exploration Tools, a
set of valuable assessment instruments for workers and students
looking to find or change careers. Content Model, is the
conceptual foundation of O*NET (Figure 5).
Figure 5. O*NET Content model
The Content Model embodies a view that reflects the character of
occupations (via job-oriented descriptors) and people (via workeroriented
descriptors). The Content Model also allows occupational
information to be applied across jobs, sectors, or industries (crossoccupational
descriptors) and within occupations (occupationalspecific
descriptors). These descriptors are organized into six
major domains: worker characteristic; worker requirements;
experience requirements; occupational requirements; workforce
characteristics and occupation-specific information. It provides a
framework that identifies the most important types of information
about work and integrates them into a theoretically and
empirically sound system.
Figure 6 shows the occupations related to information:
knowledge, skills, abilities, and interests, general work activities,
work context, including technologies and tools. Figure 6 shows
the investigation path of the current research.
The domains enable the user to focus on areas of information that
specify the key attributes and characteristics of workers and
occupations. Occupation-Specific Information is one of the
domains. It consists of tasks - occupation-specific Tasks and tools
and technology - Machines, equipment, tools, software, and
information technology workers may use for optimal functioning
in a high performance workplace. O*NET advanced search
options allows users to browse by data or career cluster.
Government and public administration career cluster includes:
governance; national security; regulation; planning; revenue and
taxation; public management and administration. In the current
context, government and public management and administration
career cluster are investigated. A number of occupations are
included in each career cluster within O*NET. The investigated
occupations within Public Management and Administration career