icegov2012 proceedings

[3] Titah, R., Barki, H., (2005). eGovernmnet
Adoption and Acceptance: a LiteratureReview, Chaire de la
Chaire du Canada en implementation et gestion des
technologies des information. HEC Montreal.
[4] Lofstedt, U., (2005). “eGovernment:
Assessment of current research an some proposal for future
directions”. InInternational Journal of Public Information
System. 1, pp: 39-52.
[5] Yildiz, M., (2007). “eGovernmnet research.
Reviewing the literature, limitation and ways forward”. In
Government Information Quarterly, 24( ), pp: 646-665.
[6] Hassan, H., S., Shehab, E., Peppard, J.,
(2011). “Recent advances in e-services in the public sector:
state of the art and future trend”. In Business Process
Management Journal. 17(3), pp: 526-545.
[7] UN – DESA (United Nations Department of
Economic and Social Affairs), (2010). eGovernmnet survey
2010: leveraging eGovernmnet at a time of financial and
economic crisis.
[8] UN – DESA (United Nations Department of
Economic and Social Affairs), (2003). Benchmarking
eGovernment: A global perspective: Assessing the progress
of the UN member states.
[9] European Commission DG Information
Society and Media Modinis Study, (2006). Breacking
Barriers to eGovernment: Overcoming obstacles to
improving European public services.
[10] Heeks, R., (2006). Understanding and
Measuring eGovernment: International Benchmarking
Studies. Paper prepared for UNDESA workshop on
“eParticipation and eGovernment: Understanding the
Present and Creating the Future”. 27-28 July, Budapest,
Hungary.
[11] OECD, (2007). eGovernment for better
Government. OECD eGovernment Studies.
[12] OECD, (2009), Implementation guidelines on
evaluation and capacity building for local and micro
regional level – “the Hungary case”, OECD publication
[13] Pratchett, L., Durose, C., Lowndes, V., Smith,
G., Stoker, G., & Wales, C., (2009). Empowering
Communities to influence Local Decision Making: a
Systematic Review of the Evidence. London: Department for
Communities and Local Government.
[14] Capgemini, (2010). Digitizing Public Service
In Europe: Putting Ambition into Action, 9th Benchmark
Measurement, (2010). Delivered for the European
Commission, DG Information Society: Brussels.
[15] Accenture, (2001). eGovernment Leadership:
Rhetoric vs Reality – Closing the Gap. Company position
paper.
[16] Gupta, M., P., & Jana, D., (2003).
“eGovernment evaluation: a framework and case study”.
InGovernment Information Quarterly, 20, pp: 365-387.
[17] Perrin, B., (2006). Moving from Outputs to
Outcomes: Practical Advice from Governments Around the
World. Managing for performances and results series.
Report sponsored by World Bank and the IBM Center for
the Business of Government.
294
[18] Kolsker, A., Lee-Kelley, L., (2008).
“Citizens’ attitudes towards eGovernment and eGovernance:
a UK study”. In International Journal of Public Sector
Management. 21(7), pp: 723-738.
[19] Norris, D., F., (2006).Electronic Government
at the Grassroots: the State of the practice. In A. V.
Anttiroiko and M. Malkis (Eds.): Enciclopedia of Digital
Government. Hershey, PA: Idea Group Reference.
[20] Horst, M., Kuttschreuter, M., Gutteling, M.,
J., (2007). “Perceived usefulness, personal experiences, risk
perception and trust as determinants of adoption of
eGovernment services in The Netherlands”. In Computers in
Human Behaviour, 23( ), pp: 1838 -1852.
[21] Accenture, (2011). Driving Public
Enterpreneurship: Governmnet as a catalyst for innovation
and growth in Europe. Company position paper in
conjunction with Oxford Economics.
[22] Jones, S., Irani, Z., Sharif, A., Themistocleus,
M., (2006). eGovernment evaluation: reflection on two
organizational studies. In Proceesings of the 39 th Hawaii
International Conferences on System Science.
[23] Sutton, K., (2004). Local Citizens
Participation: Case Study of a Community Development
Board.
[24] Codagnone, C., Undheim, T.,
(2008).“Government Efficiency and Effectiveness: The
Theory and Practice of Evaluation and Measurment”. In
European Journal of ePractice.1(4), pp: 1-15.
[25] Johnsen, A., (2004), The politics of
performances measurement: what does 25 years of
experiences tell us about the state of performance
measurement in public management, European Group of
Public Administration Conference, Lublijana.
[26] Wang, X., Wan Wart, M., (2007). “When
Public Participation in Administration Lead to Trust: An
Empirical Assessment of Managers’Perceptions: Essays on
Citizens Participation and Governance”. In Public
Administration Review. (2), pp: 265-278.
[27] Reddic. C., G., (2004). “A two stage model of
eGovernment: Theories and empirical evidences for U.S.
cities”. In Government Information Quarterly, 21(1), pp:
51-64.
[28] Dawes, S., S., (2008). An Exploratory
Framework for Future eGovernment Research Investments.
Proceedings of the 41 st Hawaii International Conference on
Systems Science.
[29] Misuraca G. and Rossel, P., (2011).
Reflexivity, modelling and weak signals of transformational
tracks to support both micro- and macro-measuring of
Information society services. In Proceedings of the 5th
International Conference on Theory and Practice of
Electronic Governance (ICEGOV2011), Tallinn, Estonia,
26-28 September 2011 - ACM International Conference
Proceedings Series, ACM Press.
[30] Bertot, J. C., Jaeger, P. T. (2008). The E-
Government paradox: Better customer service doesn't
necessarily cost less. In Government Information Quarterly,
25(2), 149-154.
[31] Castelnovo, W. (2010). Is there an eGovernment Paradox?
In D. O’Donnel (Ed.), 10th European eGovernment