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INTERACTION DESIGN PRINCIPLES FOR INTERACTIVE ...

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approachable and aesthetically pleasing interface, effective navigational structure, and a<br />

compelling interactive experience that highlights the program or transforms the viewing<br />

experience in some meaningful way. The design principles presented in this chapter will<br />

be applicable for many years to come because they are not technology specific, but speak<br />

to maximizing the interaction experience itself.<br />

Finally, simplicity is perhaps the key element to keep in mind when designing an<br />

iTV interaction across all models: “All successful iTV content to date has shown that<br />

viewers demand content that is marked by both the simplicity of its concept and the<br />

simplicity of the interface and interactive functionality” (Lamont, 2003a).<br />

5.2 <strong>INTERACTION</strong> MODEL<br />

The interaction model addresses the basic conceptual model behind an interactive<br />

television program. For example, how is the interactivity conceived? What type of<br />

interaction does it allow? What media platforms will the audience participate through?<br />

How does the interaction change the audience’s viewing experience? Most importantly,<br />

what motivates a viewer to interact with the iTV program at hand? In other words, the<br />

benefits of interactivity should be obvious to the viewers.<br />

At this stage in the process, the interaction model must also take into account the<br />

content of the show, its genre, and the context in which the interactivity is being<br />

conceived. Keep in mind that sustainable interactivity will happen only if the program<br />

content is compelling to begin with, as interactivity will not save a poor program<br />

(Cunningham, 2003; Feinleib, 1999). Is there a good reason to interact? Whether the<br />

interaction allows a viewer to answer a question, express an opinion, or even to play a<br />

role in affecting the outcome of a program, the value of interaction is ultimately created<br />

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