Poverty and Human Development Report 2009 - UNDP in Tanzania
Poverty and Human Development Report 2009 - UNDP in Tanzania
Poverty and Human Development Report 2009 - UNDP in Tanzania
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Goal 3<br />
Effective Public Service Framework <strong>in</strong> Place to Provide<br />
Foundation for Service Delivery Improvements <strong>and</strong><br />
<strong>Poverty</strong> Reduction<br />
Indicators of progress towards this goal are:<br />
•<br />
•<br />
Percentage of population report<strong>in</strong>g satisfaction with government services<br />
Percentage of population who found key service providers absent when they<br />
needed a service<br />
Percentage of Population <strong>Report</strong><strong>in</strong>g Satisfaction with Government Services<br />
For this <strong>in</strong>dicator, PHDR 2007 reported data from Views of the People 2007 <strong>and</strong> the Policy<br />
<strong>and</strong> Service Satisfaction Survey (PSSS) conducted <strong>in</strong> 2004. This year’s PHDR presents f<strong>in</strong>d<strong>in</strong>gs<br />
from the fourth round of the Afrobarometer survey conducted <strong>in</strong> 2008. 82 As part of the survey,<br />
participants were asked their perceptions on how well or badly the current government is h<strong>and</strong>l<strong>in</strong>g<br />
essential social services – education, healthcare <strong>and</strong> water supply. Generally, <strong>Tanzania</strong>ns reported<br />
that they are pleased with education, less happy with health services <strong>and</strong> unhappy with water<br />
services. Detailed f<strong>in</strong>d<strong>in</strong>gs are discussed <strong>in</strong> the follow<strong>in</strong>g sections, <strong>and</strong> illustrated <strong>in</strong> Figure 48.<br />
Education<br />
The percentage of respondents who reported satisfaction with the government’s education<br />
services <strong>in</strong>creased from 59% <strong>in</strong> 2001 to 86% <strong>in</strong> 2005, but decl<strong>in</strong>ed slightly to 81% <strong>in</strong> 2008.<br />
By place of residence, rural residents were a little more satisfied with education than urban<br />
respondents, <strong>and</strong> men slightly more satisfied than women.<br />
Health<br />
As <strong>in</strong> education, the budget allocation to the health sector has cont<strong>in</strong>uously <strong>in</strong>creased <strong>in</strong><br />
recent years. 83 S<strong>in</strong>ce 2001, over 50% of respondents have reported a positive view about the<br />
government’s performance <strong>in</strong> the health sector. The highest level of satisfaction was reported<br />
<strong>in</strong> 2003 (73%) but has decl<strong>in</strong>ed over the past two rounds of the Afrobarometer to 64% <strong>in</strong> 2008.<br />
Aga<strong>in</strong>, a greater percentage of rural respondents were satisfied with health services than urban<br />
residents, <strong>and</strong> more men than women.<br />
82 The first three rounds were conducted <strong>in</strong> 2001, 2003 <strong>and</strong> 2005 respectively.<br />
83 See Katera <strong>and</strong> Semboja, 2008.<br />
CHAPTER 1 - CLUSTER III - GOAL 3<br />
125