Poverty and Human Development Report 2009 - UNDP in Tanzania

POVERTY AND HUMAN DEVELOPMENT REPORT 2009
Figure 48: Percentage of Respondents Reporting Satisfaction with Government
Services, by Sector, 2001, 2003, 2005 and 2008
% of Respondents
126
100
80
60
40
20
0
59
50
79
73
46
2001 2003 2005 2008
Year of Survey
Source: Afrobarometer 2001, 2003, 2005, 2008
Water
86
70
41
Education Health Water
Water services continue to be problematic. Less than half of respondents held positive opinions
about the government’s performance in the delivery of household water supply. Rural residents
are more dissatisfied with water services than urban respondents.
Conclusion
Increased funding and improved performance in education and healthcare are associated with
sector development programmes which attracted additional financing. A new water sector
development programme offers promise that positive change will be forthcoming in water supply.
The challenge for Government is to deliver improved and innovative services through mainstream
management processes at the local level without the need for development programmes requiring
external assistance.
No data is available for the second indicator under this goal. However, it is reasonable to
assume that the availability of service providers would be a key component of people’s overall
level of satisfaction with government service delivery assessed by the Afrobarometer surveys.
Indeed, Goal 3 aims to implement an effective framework for effective public services, and the
Afrobarometer survey data more broadly reflects progress towards this goal.
81
64
42