Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS & FM Phase II PG February 29, 2008
Initial Application
MISC-FS for Margaret Simmons
• will receive her Food Stamps via EBT
• press tilde to document management
INTERVIEW AU NON-FINANCIAL MISCELLANEOUS - MISC MISC A
Month 11 06 0071 10 05 06
HOH Name MARGARET SIMMONS Client ID 777006064
AU ID 674173806 Prog FS
Pre Pre AU ATP ATP QRF QRF Pre- Calc Trial Pro Exp SLAM -Extended MA-
Issn EBT Issn Prnt Cyc Status Ctr sump Elig HH Ovr Svc Cd Start Dt COA
Card Mode Cnty Num Code Elig Ind Ind Cor
E
U
------- Review ------ Auto --------- Lump Sum Remainder -------- Delay QMB RSM
Compl Mand Last Reasgn Amount 100 % 133 % 185 % Rsn Ovr Elig
Std Type Ovr Ovr
N
Sched Interview
QC Penalty End Date
Del Unit Number 170002 Inquiry Date 10 05 06 Load ID
Next Review Appt Date 10 06 06 Appt Type
Appt Begin Time (HH:MM) 09:00
Appt End Time (HH:MM) 10:00 Appt Letter Print Location L
L Name/Appt Remarks Simmons/FS Intake
Message
13-note 14-schd 15-lett 20-schs 23-alau
MISC Documentation Requirement
• The reason the case is over the SOP
• Any change in the expedited services indicator
• The reason for manual issuance, the date of the manual issuance, the
amount and month of the manual issuance
• Financial Management
• There are 2 ADTs to meet this documentation requirements.
PG-54