Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Automated Documentation Tools
Food Stamp Documentation Standards
The general rule for documentation is if the screen adequately explains the situation, no
further documentation is necessary. However, there are some standards that require
documentation regardless of the information entered on the data screen. In these
situations, remember that the requirements outlined in the documentation standards
were developed in accordance with policy and will help case managers adequately
address policy.
NARR Documentation Requirements:
Document manually the following on NARR:
The case action
Type of contact
A summary of the initial conversation held with the A/R
HIPAA notice provided
A questionable mailing address
The directions to the A/R’s home, if needed
There are 3 ADTs to document the following claims information:
Over issuances
Under issuances
OIS referrals
Claims actions
IPV disqualification
STAT Documentation Requirement:
Document the following:
Verification of I.D.
Whether there are any other HH members
Explanation of denials /closures entered by the worker
Name, age, relationship of non-AU members and an explanation of
why they are not included in the AU.
If non-AU members purchase and prepare separately and meet the
criterion for separation, document the policy that allows them to be
separate.
The resolution of prisoner match
PG-5