Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Automated Documentation Tools
~ Do Not hold down or press the tilde key rapidly.
~ Using the tilde key moves the cursor slowly.
~ Be patient.
• Deleting an ADT that was loaded accidentally
~ Place the cursor by each line of the text
~ Press the “End” key
~ This will leave a blank REMA screen in its place.
• Updating an existing ADT
~ From the data screen press F9
• Loading the FICMs Information
~ On the REMA screen press tilde
~ The FICM must set up their tilde on the main menu.
Entering the FICMs information:
1. Access the main menu.
2. Press tilde (~) on the main menu.
3. Type your name, county, load id and phone number in
this area.
4. Click OK.
Correcting the time and date:
1. Click on Start
2. Click on Settings
3. Click on Control Panel
4. Click on Date/Time
5. Adjust the date or time and click OK.
• Explain that throughout the course we will address documentation
standards. The documentation standards for FS are found in the
Food Stamp section of the policy manual in Appendix D.
PG-3